Hi
About 3 years ago I received a letter saying that I was a best guest. As a best guest you have a phone number you can call to place orders and a personal shopper. However I usually buy online to take advantage of the online discounts so then you just email the best guest people and get the shipping charges removed. Be sure to also tell them to remove the sales tax on shipping too as they usually forget to do that. (have no idea why disney charges sales tax on s&H but they do) Tigger I would call the best guest line on the back of the postcards and tell them that you didn't know you got free shipping and I am sure they would remove those charges as they can look at your account and see that you are a best guest. Throughtout the year they also send postcards for perks such as pens, pins, arribas crystal items, LE lithographs etc when you spend a certain amount of money and a couple of times they have offered the gift boxing that normally costs around $6 for free.