bellebookworm9
DIS Veteran
- Joined
- May 25, 2009
Yesterday evening I met two of my roommates at Magic Kingdom after work. We were kind of hungry and wanted a TS restaurant, but after finding out that we don't get our discount during dinner, I suggested the Plaza since it's relatively cheap.
We walked over and were able to get a table with a pretty short wait. I ran over to the Emporium to grab a sweatshirt while we waited, and when I returned Casey and Jess were seated at the table literally inside the front door.
Our waitress, Lisa, took a while to come over to us. When she did, I ordered a Sprite and the Angus Cheeseburger, while Casey ordered the Reuben, and Jessica, a plain chicken breast. The food took a bit to come out. When it did, we were happy with it. The fries were delicious.
Lisa never came back to check on us. We declined dessert as we were rather full and asked for separate checks. Lisa said she had to go outside to ask a question because they "messed up" and then took a while to bring the checks. When she did bring them, we found that my drink had been added to Jessica's bill. I didn't have cash, so it would have been a hassle to pay her back for it.
We tried to get Lisa's attention to notify her of the problem, but she was waiting on another table. Finally they finished ordering and she turned around, but told us very rudely that she had to wait on the next table. When she came back, we told her of the problem and she asked me in an extremely snarky tone if I could just give my friend the two dollars. She clearly did not want to deal with the situation. She had someone else bring out the corrected bill.
We left less than an 18% tip and were very disappointed with the service. All three of us are new cast members and expect better. I have a reservation for next month when my mom comes to visit, but I will be canceling. I've only been to two TS restaurants so far this month and had poor experiences at both, which I hope does not indicate a trend for the next few months.
We walked over and were able to get a table with a pretty short wait. I ran over to the Emporium to grab a sweatshirt while we waited, and when I returned Casey and Jess were seated at the table literally inside the front door.
Our waitress, Lisa, took a while to come over to us. When she did, I ordered a Sprite and the Angus Cheeseburger, while Casey ordered the Reuben, and Jessica, a plain chicken breast. The food took a bit to come out. When it did, we were happy with it. The fries were delicious.
Lisa never came back to check on us. We declined dessert as we were rather full and asked for separate checks. Lisa said she had to go outside to ask a question because they "messed up" and then took a while to bring the checks. When she did bring them, we found that my drink had been added to Jessica's bill. I didn't have cash, so it would have been a hassle to pay her back for it.
We tried to get Lisa's attention to notify her of the problem, but she was waiting on another table. Finally they finished ordering and she turned around, but told us very rudely that she had to wait on the next table. When she came back, we told her of the problem and she asked me in an extremely snarky tone if I could just give my friend the two dollars. She clearly did not want to deal with the situation. She had someone else bring out the corrected bill.
We left less than an 18% tip and were very disappointed with the service. All three of us are new cast members and expect better. I have a reservation for next month when my mom comes to visit, but I will be canceling. I've only been to two TS restaurants so far this month and had poor experiences at both, which I hope does not indicate a trend for the next few months.