smidgy, I am afraid I would have a tough time returning after being spoken to that way by a CM--yours was not a "petty" complaint, and the response of the CM was horrific. Just wondering--did you ever go further up the customer service chain with this issue? I'd be curious how they handled it.
LOL, smidgy @ "How bad can it be?" Every single time I embark on a disaster those are the exact words I use just prior to finding out just how bad it can be. American Airlines? How bad can it be? Sea World at Spring Break--how bad can it be? All you can eat Chinese seafood buffet near the underpass of I-35--how bad can it be? Answer: Bad. Crazy bad.
PS: smdigy, I'm going to have to check out your trip reports--I'm a trip report junkie and yours have very clever (without trying too hard) titles!