We used FL Tours two weeks ago. Our experience with them was positive. They were prompt, friendly, and the car was clean. They, also, took a credit card payment over the phone when I made my reservation. The only negatives were that the pick up driver was extremely impatient during the time we waited for our luggage on arrival. Kept saying things like, "this is costing me money", "AA is the worst about luggage unloading" etc... He ranted about the inefficiencies of MCO for about the first 10 minutes of the drive. His impatience made me nervous. DH finally told him- "look you pick up here multiple times a day so I would think that you would be aware of the time involved." and then DH managed to change the subject. The rest of the drive was friendly and nice. The other negative was that neither driver had a receipt to give me or seemed aware of the 20% tip that I added on when I made the reservation. With Happy Limo last year the driver had a receipt for me to sign and both drivers knew that the tip was added. I would use FL tours again but I will decline when the reservation agent offers me the option of adding a tip to my credit card. I will tip the drivers in cash instead.