I live in a small to medium sized town. We have our fair share of fast food joints, but we also have a good number of cafes, diners, and other mom and pop restaurants sprinkled throughout the town and in surrounding town. Our family does not really "go out" to eat all that often; we usually get food "to go" or for pick up, then bring it home to eat while watching tv, for today specifically, football. So, I called one of our local restaurants. It is not one of our most regular places we go, but maybe 3 or 4 times a year. Well, I call to place an order, and they ask if I am calling from a business. I say, uh nooooo. She proceeds to tell me they do not take personal orders over the phone any longer. If you want a to-go order, you have to come TO the restaurant to place the order. Now, this restaurant is on the far edge of town, but it is actually the side of town we are on. If you lived on the other side of town, are you really going to want to drive all the way across town, place your order, then have to find a way to kill 20-30 minutes, then drive all the way back out there? No, you want to make a phone call, make one trip out there and have the food be ready. Every other place in town takes to-go orders. I think it is something that is expected. If you are a restaurant that has to-go orders, it is only expected that you will take phone call orders for pick-up. I understand that there are situations of prank calls or people claiming they got the wrong order, etc. But, every restaurant has the chance of that happening, and still, they all continue to take phone orders. I think out of service to other people, and for the convenience of your customer base, it is still a service you should provide. Am I being nuts? What's your opinion?