BigEeyore
DIS Veteran
- Joined
- Apr 22, 2008
We were at WDW a month ago (had a great trip, except for the rain), and we had an ADR at California Grill for a Sun night. When I made the ADR, I asked what time the fireworks were scheduled that night, and we booked the reservation based on that to co-ordinate w/ fireworks. She told me she needed my CC to hold the reservation, and probably said something vague like "there is a cancellation policy for this restaurant". I made the rest of my ADR's and that was that.
When we get to WDW on Saturday, we discover that there are NO fireworks scheduled for Sunday night b/c of MNSSHP, and just decided to skip Cali Grill. We were all disappointed, but I just don't think it is worth the $$$$ if you can't get the big fireworks show with dinner.
We just got our CC statement and saw a $100 charge to Cali Grill for that Sunday . I called Disney Dining, spent 22 minutes on the phone with them, mostly on hold, to find out that they charge $20 per person if you don't show up. I told them that nobody told me of a specific fine (believe me, I would have remembered $100!). They said they would contact California Grill and get back to me today (so far I'm still waiting...).
If they are going to charge this much $$$, they need to 1) tell you when you make the ADR exactly what the penalty is, 2) send something in writing (email or otherwise) explaining their policy.
I know we all love Disney, and that people who complain often get shot down, but I really feel they pulled one over on us this time. Should I have assumed there would be a fine when I handed over my CC#? Probably. But that does not take away Disney's responsibility to explain to me exactly what the consequence is for not showing.
Anyone else experience this?
When we get to WDW on Saturday, we discover that there are NO fireworks scheduled for Sunday night b/c of MNSSHP, and just decided to skip Cali Grill. We were all disappointed, but I just don't think it is worth the $$$$ if you can't get the big fireworks show with dinner.
We just got our CC statement and saw a $100 charge to Cali Grill for that Sunday . I called Disney Dining, spent 22 minutes on the phone with them, mostly on hold, to find out that they charge $20 per person if you don't show up. I told them that nobody told me of a specific fine (believe me, I would have remembered $100!). They said they would contact California Grill and get back to me today (so far I'm still waiting...).
If they are going to charge this much $$$, they need to 1) tell you when you make the ADR exactly what the penalty is, 2) send something in writing (email or otherwise) explaining their policy.
I know we all love Disney, and that people who complain often get shot down, but I really feel they pulled one over on us this time. Should I have assumed there would be a fine when I handed over my CC#? Probably. But that does not take away Disney's responsibility to explain to me exactly what the consequence is for not showing.
Anyone else experience this?