I got the discount Entertainment rates for the Hojo (leaving Friday) and so I ordered a book on 6/9, with rush shipping (3-5 business days), thinking that I'd actually get my card in time. The Entertainment site charged me for 2 books but the receipt still said rush shipping. But now it turns out they're actually sending the books standard shipping, not rush. I phoned them this morning and the customer service representative said he could do nothing aside from waiving the service fee to return the books that will be nearly worthless to me by the time I arrive. I asked for a manager and the manager said something along the lines that it wasn't their fault that the computers do what they do and that there was nothing they could do. I ended up ordering a new book with overnight shipping that they say will come Thursday (or possibly Friday, which could put us starting 3-4 hours late on our vacation ). This took over 30 minutes to accomplish, as well as me going all street rat crazy on them, as being positive/kind didn't accomplish anything. (The website also gave me 2 books instead of 1 but they earlier had "helpfully" said that they would refund the price of one book, minus an $8 restocking fee, if I sent it back via the return label. So I could get $2 back on my credit card, ha!) Cross your fingers that I get my card in time? The Hojo rates are sweet but next time I'm either buying a card off eBay or just staying at another hotel. I'm never directly giving that awful company any money again.