Let me know how you would deal with this one: Person purchased a handbag from me for $250 using "Buy Now". Before she purchased I sent her 14 (yes 14) pictures of different views of the bag. The bag was in perfect condition when sent. Today I get a message saying how unhappy she is because the bag is torn and in terrible condition. She is demanding a refund and says she will return the bag. My fear is that now she will tear up my perfect bag I sent her so basically I am out either way. It has been my assupmtion that when a buyer has a dispute over a purchase the buyer alway wins and gets refuned. This buyer has a feedback score of 20 with 5 being negative comment she left on items not in the condition she expected. I have no refunds and all sales final in my description. Please give me advise - the bag was in perfect condition, for one I would not want someone to pay so much for a bag with tears ( I would want to buy something like so I would not sell anything like that). All my feedback is positive so far, but I have a feeling whatever I do this one is going to be bad. Help!!!