When I was at WDW last October, I had an experience with the
DAS return times before official park opening. We entered Epcot through the International Gateway at approximately 1030, proceeding directly to Frozen Ever After. The ride was already operational, with a standby line of around 45 minutes by our arrival at 1040. I requested a return time, but was told that they couldn't give a return time until after park opening. Faced with waiting in the standby line as it was, or essentially waiting in the same conditions as waiting in line for 20 minutes, watching the standby line time grow significantly in that time to get a return time, I looked at my daughters and told them that we'd have to skip the ride.
I contacted
disability.services@disneyparks.com that evening explaining the situation, and how I felt that this is counter to the spirit of the DAS service. That a person with a DAS should not be punished by being unable to wait in line, in an alternate location (i.e., "virtually") when others are waiting in a physical line, and experience longer line times as a result.
I received a phone call the following day from a CM who agreed that this should have been handled differently, and granting us an anytime use Fastpass so that we could go experience Frozen Ever After at our leisure.
That being said, I feel that if the new DAS request options aren't there during early park entry, or any time that standby lines are allowed to form, then this is a miss by Disney, and we should be active in contacting them to express this sentiment.