DVC adds online chat assistance to website

Discussion in 'DVC Member Services' started by bostontim, Sep 26, 2013.

  1. bostontim

    bostontim Mouseketeer

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    I don't know if someone has reported this, but this morning I noticed an option to chat with a member services rep while I was looking at making a booking. It's nice to see DVC adding functionality to the website.

    [​IMG]
     
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  3. gonzalj1

    gonzalj1 DIS Veteran

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    Love it! Thanks for the info.
     
  4. CarolMN

    CarolMN DVC Co-Moderator Moderator

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    Wish MDE would do that! I really have little to no need to talk to a MS CM.
     
  5. OKW Lover

    OKW Lover Retired and living 2 miles from The Castle. DIS Lifetime Sponsor

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    Not quite understanding the lure of this. If I wanted to chat with somebody why wouldn't I just call MS?
     
  6. Snurk71

    Snurk71 DIS Veteran

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    Some of us prefer to multitask sitting at the computer vs. waiting on hold on the phone or trying to hold the phone in the crook of our neck typing or clicking away.

    I think it's a good option to offer. I'll likely take advantage of it sometimes.

    Sent from my SAMSUNG Note2 using DISBoards
     
  7. zavandor

    zavandor DIS Veteran

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    DVC has more and more people from abroad, not native English speakers. People who might not be comfortable "speaking" with a CM and prefer to "write" him.
    I like this addition.
     
  8. networktek

    networktek it all started with a mouse

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    Thanks for the post:cool1::cool1:
     
  9. jlwhitney

    jlwhitney DIS Veteran

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    What can they do?

    I tried it today and they couldnt cancel a day. Can they book? Or are they more for just reg. questions.
     
  10. cseca

    cseca <font color=darkorchid>My legs are wimpy but my wi

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    They can't do much.
    Anything that requires you to log in they can't do.
    They can answer generic membership questions.
     
  11. jlwhitney

    jlwhitney DIS Veteran

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    So is it really much of an improvement.....
     
  12. Donna M

    Donna M DIS Veteran

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    I can see it being helpful for someone new to booking a reservation with a couple of questions.
     
  13. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    I would rather see them use our money to give us additional features when booking on line or the ability to see waitlists or transferred points.

    MS occasionally makes mistakes while I am talking to them live, chatting IMO will be worse.

    :earsboy: Bill
     
  14. Goofy's apprentice

    Goofy's apprentice DIS Veteran

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    They need to start somewhere when they move forward with new technology. They have so many problems implementing new things that I think it is good that they start with some basic functionality before fully 'diving in'.

    Sorry, but it bothers me when we complain because they don't have some functionality and then also complain when something new comes because it doesnt work specifically for us
     

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