Hello! I was wondering if this situation would be possible: Let's say someone was staying at the Grand Floridian Resort and Spa and they decided that the resort was not for them. Would they be able to ask for a refund and go stay at the Polynesian without being charged any cancellation fees or such things? Thank you!!
Assuming request was made at or after check-in: 1) There would be no cancellation fees. 2) As for refund, it all depends upon the rate and package. . . . usually resort changes go at Rack Rate, not discounted rates . . . any package at the first may not be honored at the second 3) In any case, as long as there is a room, you can move. 4) Price is just another matter.
Well a few years ago my family and I had a Sugar Loaf - Club Level reservation at the Grand Floridian, however we decided to call CRO and switch it for a Contemporary - Atrium Club reservation and we weren't charged anything extra for switching resorts. Although I have a feeling the OP is asking about doing this after checking into the Grand Floridian.
You're welcome and I guess my reply doesn't really help since we changed our reservation before we arrived, however what Rusty posted seems to be accurate.
