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Discussion in 'Disney Resorts' started by PolynesianLily, Dec 24, 2009.

  1. PolynesianLily

    PolynesianLily Peace, Love, Disney World


    I was wondering if this situation would be possible:

    Let's say someone was staying at the Grand Floridian Resort and Spa and they decided that the resort was not for them. Would they be able to ask for a refund and go stay at the Polynesian without being charged any cancellation fees or such things?

    Thank you!!
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  3. TheRustyScupper

    TheRustyScupper Average Banjo Picker. Fairly Good Sailing Master.

    Assuming request was made at or after check-in:
    1) There would be no cancellation fees.
    2) As for refund, it all depends upon the rate and package.
    . . . usually resort changes go at Rack Rate, not discounted rates
    . . . any package at the first may not be honored at the second
    3) In any case, as long as there is a room, you can move.
    4) Price is just another matter.
  4. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

    Well a few years ago my family and I had a Sugar Loaf - Club Level reservation at the Grand Floridian, however we decided to call CRO and switch it for a Contemporary - Atrium Club reservation and we weren't charged anything extra for switching resorts. Although I have a feeling the OP is asking about doing this after checking into the Grand Floridian.
  5. PolynesianLily

    PolynesianLily Peace, Love, Disney World

    Thank you for the response!
    Yes, I was referring to down-grading the reservation after checking in.
  6. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

    You're welcome and I guess my reply doesn't really help since we changed our reservation before we arrived, however what Rusty posted seems to be accurate.

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