disneystacy
DIS Veteran
- Joined
- Nov 9, 2003
We just arrived home from our trip to Disney World. We stayed at the Dolphin Resort. Let me start out by saying that the hotel itself is beautiful and heavenly beds are very nice, but thats about all that was good on our trip to this hotel. I'll explain.... My parents and I each booked this hotel in Nov for our trip in May at a AAA rate of 147.50 + taxes and resort 10.00 fee. 5 days before our trip I called Starwood to use my starwood points to upgrade my parents and myself to conceirge level (they require you do this 5 days before) The woman I spoke with hardly spoke english and I had to repeat myself several times. At the end of the call she said we were upgraded and everything was fine. 2 days before leaving I called again, just to confirm. Thank goodness I did. They has cancelled my mothers reservation and changed my rate to 385.00 a night. I was on the phone with the starwood people for almost 1 hour , being put on hold. Finally they told me to call the Dolphin direct to see if they could fix my problem. Called the Dolphin, after speaking to 2 people and getting VERY UPSET they honored the original AAA rate and reversed my parents cancelled room. I should also say the upgrade was a surprise for my Dad's 60th birthday. When we arrived at the Dolphin they had my reservation, but my mothers was still cancelled (we later found out it was under the wrong spelling) My reservation was correct except it was billed for the 4 nights separately. So every morning I had to go down to the lobby and check out and check in again staying in the same room. 2 times my room keys did not work. As for staying conceige level at this hotel SAVE YOUR MONEY!!! If I had paid for this I would have been pissed. The lounge is only open from 7-10 am and 5-8 pm. It was good for breakfast, but if you wanted a snack in the early afternoon it was closed and we would leave to eat dinner it was still closed and after we would arrive back at the hotel in the evening at about 8:30 it was closed. Turn down service is suppose to be included it was never done. They have a lagoon were they have NON motorized boats, they charge 13.00 for 1/2 hour. (I stayed at CBR and non motoriized was free to guests) Floats to use at the pool were way overpriced. The hotel is beautiful but I will never stay again. We stayed the last 2 nights in Universals Royal Pacific in a standard room and had a great time. No issues. By the way, they really didn't apologize at the Dolphin, just made excuses that it was someone elses fault.
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