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DMR Account reset?!

Discussion in 'Disney Movies, Books, TV and Music' started by WDWChloe, Nov 5, 2012.

  1. WDWChloe

    WDWChloe WDW Annual Passholder

    Joined:
    Oct 10, 2012
    Messages:
    419
    Hi all ~ not sure if this is the right section for this...

    I signed on to my DMR account to retrieve points from Wreck-It Ralph stubs and found that my account has been reset???? It recognized my log in, asked me to accept the terms & conditions then when I confirmed, my points are back at 0 and they are welcoming me to DMR. :badpc:

    What. is. going. on.

    When I click "these aren't my points!" it says they have sent me an email, when in fact, they have not.

    Anyone else facing this?

    Thanks! :)
     
  2. starry_solo

    starry_solo DIS Veteran

    Joined:
    Nov 19, 2010
    Messages:
    1,693
    Wait a day or two and log in again (and contact them again). the Disney Store dot com had the same issue (said I didn't have an account) - they still do so I recreated my account.
     

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