I have friends that just spent four nights at CSR. They liked it overall but thought it was hard to get around...too much walking. I tried explaining how to get around, then just gave up. They wanted to know how to get from their room, in Ranchos, to the DME/RAC area. I told them to call Luggage Assistence when they needed them. Then someone would come give them a hand. They asked me if they should stop and make arrangements the night before. I said sure, but to still call the next morning. Well....evidently they felt they knew better, and didn't call that morning. And, no one came. They got tired of waiting, and rather than make a call, they trudged all the way, with their bags. And then? Proceeded to moan and groan about how awful the resort was. Seems they complained all the way home, to my dh. I stayed at WDW for another few days.
So, question. Was there any reason to expect Luggage Assistence to show up that morning, without making s same day call? I left CBR yesterday, called Luggage Assistence to get help getting to dme, they were there, with a van, in 15 mins! I have to assume CSR is the same.