gregf71
Mouseketeer
- Joined
- Jun 4, 2012
First, allow me to introduce you to our intrepid travelers…myself (44), wife (40), and daughter (9)…Southern California residents (San Diego specifically) and longtime Disneyland Annual Pass Holders. You may remember us from our bestselling DCL Alaska trip report in 2013, but then again maybe not. Check it out though…it is a fun read if I do say so myself…with pictures!
Any-hoo…this would be our second trip to the World as a family. Our first was in October 2011, coupled with a cruise on the Disney Dream. This time, however, we set our sights on Disney World only…with a little night out to Diagon Alley for DISapalooza, perhaps you heard of it? It would also be our longest visit ever at 10 nights; previously we maxed out at 7.
Trip planning began in earnest back in late August 2014, when we plunked down the deposit for our stay at the Polynesian Village Resort. We booked a “Passholder Dining Package” through AAA Travel, which was interesting because at the time we were not actually Disney World pass holders yet. Prior to August, when the notion of the trip first tickled our fancies, we realized that our Disneyland APs were going to expire in mid-2015. After much number-crunching and a recognition that our particular Disneyland AP level was being phased out (evidently not for renewals, but whatever), I concluded upgrading to the Premier Annual Passes for one year made the most financial sense, especially after discovering that I would also have a work conference in Orlando in the Summer of 2016. Initially, we didn’t plan on adding the Dining Plan, but were informed by our travel agent that it was required if we wanted to finance the package with our Disney Visa. Eh, fine with us!
As time passed and the trip inched nearer, we prepped for everything we wanted out of this vacation. February 2015…registered myself and family on My Disney Experience…CHECK! April 2015…tickets purchased for Mickey’s Very Merry Christmas Party and (at 5am San Diego time…YAWN….) DISapalooza…CHECK and CHECK! May 2015…flights booked…CHECK!
Finally, we reached June (cue dramatic sound effect and lightning flashes)! Time to make our ADRs! Now, this is not my first rodeo when it comes to making ADRs at Disney. We have traveled to the World several times before and the process is not new to us; in fact, I love being able to manage it all online…when it works (crash of THUNDER)! Weeks prior to our ADR-D-Day, I started seeing posts on the DIS Boards about problems with the online ADR process, specifically regarding early December 2015 dates at restaurants in Epcot’s World Showcase. Being the IT quality control person that I am, I tested the claims and sure enough, “Houston, we have a problem!” Consensus among board members was that it had to do with unreleased virtual holds for Candlelight Processional dining packages, which it most probably was, but you couldn’t get a consistent answer from a CM over the phone, via email, or by instant messaging. It was very frustrating.
Finally, the big day came! My alarm went off at 230am Pacific, my wife, who punched me in the arm (lovingly of course) for not hitting the Off button fast enough, wished me luck and within moments I was out the bedroom door, computer on, priority list ready, logged into My Disney Experience, and set on the Be Our Guest page, date and mealtime pre-selected for immediate searching at the top of the hour! Seconds seemed like minutes! Minutes seemed like hours! The pressure was unbearable! OK, not really, but I did forget to put on my slippers and my toes were a tad chilly…but I persevered! At the stroke of 3am, I initiated the search for Be Our Guest dinner on our preferred evening and I got it! 510pm! Hazzah! I am the GREATEST DAD EVER! One by one, all of our desired dining reservations fell in line…Ohana, Kona Café, Boma, Biergarten, Les Chefs de France, Sci-Fi Dine In Theater, Tusker House, among others! In addition, we got Category 1 tables for both the Hoop Dee Doo Musical Review and the Spirit of Aloha dinner shows! By 320am, all was good in the world as I sat back, glowing, reviewing all of the confirmation emails that streamed into my Inbox. Finally, back to bed at 330am because darn it I had to get up for work in 2 and a half hours, my wife groggily asked how it went, to wit I responded joyfully. Lying back down, getting comfy and warm again, I felt another smack in the arm (same spot too)…”Next time, close the bedroom door when you leave, bad man.”
Three days later, I called Sammy Duvall’s and setup parasailing reservations and then in late July we beamed with delight as we trekked up to Disneyland to purchase our Premier Annual Passes. Upon our return, they were summarily linked to our My Disney Experience account and good to go! News then broke about the return of breakfast to the Garden Grill, so we decided to drop one of our Kona Café breakfast ADRs (we had two) and switched to GG on an early entry day at Epcot. We love Chip and Dale!
October 1st…9pm…priority list ready yet again…FastPass+ time! Logged into My Disney Experience and booked everything we wanted. Up to this point, everything, from MVMCP to DISapalooza tickets and ADRs to FP+, worked perfectly! What could possibly go wrong?!
About a week before the appointed deadline, I called our travel agent to authorize her to initiate the final payment for our trip. She said that she would take care of it with the credit card on file, adding that I would simply need to stop by her office to sign the receipt. A few minutes later she called back…the Disney Travel CM made a slight boo-boo. Our remaining balance due was something-something-something and 4 cents. Unfortunately, the Disney Travel CM charged us something-something-something and 40 cents. “No big deal,” I said, “Do they just credit us back the $.36 difference?” Oh no, they cannot do that! For whatever reason, they had to fully counter the erroneous amount and then charge the correct amount in a new transaction. OK, I thought, that is fine; but what I didn’t realize was how the Disney Visa card processed things. You see, dear reader, apparently they manage credits a tad slower than they do positive charges. So…come that Saturday morning, as we were about to head up north for a family birthday party and a visit to Disneyland, I discovered that we were suddenly over our credit limit! Not only were the two positive something-something-something charges now out of the Pending queue and into the Completed group, there was now a new, very mysterious $5387.51 completed charge from Walt Disney Travel Company!!! Immediately, I was on the phone with the credit card company; not only did I want details about this mystery charge, I wanted to confirm if credits were pending (which you cannot see online) and whether or not we were going to be penalized. After a brief, but annoying, lecture by the card rep about credit responsibility (I think they are required to do it), I confirmed that our account was indeed temporarily frozen, but that credits for the initial error and mystery charges were pending. Thank God for our backup credit card and Disney Visa Rewards points card!
After getting off the phone with Chase, I put in a call to WDTC. I connected with a very nice CM, who was super pleasant, but very limited in what she could tell me. Why you may ask? Well, apparently even though I was the primary named on the reservation, it still effectively belonged to our travel agent, thus per policy they couldn’t really speak to me about it. Thankfully, she provided me with some information, reassuring me that credits were on the way and our vacation was not in any jeopardy of being negatively impacted. Within five business days, the two credits processed and all was right once again. Sheesh!
A little peeved at what happened, I decided to share the tale with our travel agent, asking her to contact WDTC to see if there was anything they could do to make up for the anxiety they put us through. She did and their first response was one bonus FastPass. Ooh…ah…wow! Really?! I wasn’t looking for anything major at all, but for that credit responsibility lecture, I hoped for something more. Believing that FPs were the currency of the conversation, I countered with four…one for each theme park. A deal was struck, I provided dates and parks for the FPs and within a few days they appeared in our My Disney Experience itinerary. Could I have held out for more? Maybe, I don’t know, but we were happy.
Up next…Day 1: Travel Day to Orlando & Trader Sam’s Grog Grotto
Please fasten your seatbelts and return your trays and seats to their fully upright positions. This is going to be a fun ride!
Any-hoo…this would be our second trip to the World as a family. Our first was in October 2011, coupled with a cruise on the Disney Dream. This time, however, we set our sights on Disney World only…with a little night out to Diagon Alley for DISapalooza, perhaps you heard of it? It would also be our longest visit ever at 10 nights; previously we maxed out at 7.
Trip planning began in earnest back in late August 2014, when we plunked down the deposit for our stay at the Polynesian Village Resort. We booked a “Passholder Dining Package” through AAA Travel, which was interesting because at the time we were not actually Disney World pass holders yet. Prior to August, when the notion of the trip first tickled our fancies, we realized that our Disneyland APs were going to expire in mid-2015. After much number-crunching and a recognition that our particular Disneyland AP level was being phased out (evidently not for renewals, but whatever), I concluded upgrading to the Premier Annual Passes for one year made the most financial sense, especially after discovering that I would also have a work conference in Orlando in the Summer of 2016. Initially, we didn’t plan on adding the Dining Plan, but were informed by our travel agent that it was required if we wanted to finance the package with our Disney Visa. Eh, fine with us!
As time passed and the trip inched nearer, we prepped for everything we wanted out of this vacation. February 2015…registered myself and family on My Disney Experience…CHECK! April 2015…tickets purchased for Mickey’s Very Merry Christmas Party and (at 5am San Diego time…YAWN….) DISapalooza…CHECK and CHECK! May 2015…flights booked…CHECK!
Finally, we reached June (cue dramatic sound effect and lightning flashes)! Time to make our ADRs! Now, this is not my first rodeo when it comes to making ADRs at Disney. We have traveled to the World several times before and the process is not new to us; in fact, I love being able to manage it all online…when it works (crash of THUNDER)! Weeks prior to our ADR-D-Day, I started seeing posts on the DIS Boards about problems with the online ADR process, specifically regarding early December 2015 dates at restaurants in Epcot’s World Showcase. Being the IT quality control person that I am, I tested the claims and sure enough, “Houston, we have a problem!” Consensus among board members was that it had to do with unreleased virtual holds for Candlelight Processional dining packages, which it most probably was, but you couldn’t get a consistent answer from a CM over the phone, via email, or by instant messaging. It was very frustrating.
Finally, the big day came! My alarm went off at 230am Pacific, my wife, who punched me in the arm (lovingly of course) for not hitting the Off button fast enough, wished me luck and within moments I was out the bedroom door, computer on, priority list ready, logged into My Disney Experience, and set on the Be Our Guest page, date and mealtime pre-selected for immediate searching at the top of the hour! Seconds seemed like minutes! Minutes seemed like hours! The pressure was unbearable! OK, not really, but I did forget to put on my slippers and my toes were a tad chilly…but I persevered! At the stroke of 3am, I initiated the search for Be Our Guest dinner on our preferred evening and I got it! 510pm! Hazzah! I am the GREATEST DAD EVER! One by one, all of our desired dining reservations fell in line…Ohana, Kona Café, Boma, Biergarten, Les Chefs de France, Sci-Fi Dine In Theater, Tusker House, among others! In addition, we got Category 1 tables for both the Hoop Dee Doo Musical Review and the Spirit of Aloha dinner shows! By 320am, all was good in the world as I sat back, glowing, reviewing all of the confirmation emails that streamed into my Inbox. Finally, back to bed at 330am because darn it I had to get up for work in 2 and a half hours, my wife groggily asked how it went, to wit I responded joyfully. Lying back down, getting comfy and warm again, I felt another smack in the arm (same spot too)…”Next time, close the bedroom door when you leave, bad man.”
Three days later, I called Sammy Duvall’s and setup parasailing reservations and then in late July we beamed with delight as we trekked up to Disneyland to purchase our Premier Annual Passes. Upon our return, they were summarily linked to our My Disney Experience account and good to go! News then broke about the return of breakfast to the Garden Grill, so we decided to drop one of our Kona Café breakfast ADRs (we had two) and switched to GG on an early entry day at Epcot. We love Chip and Dale!
October 1st…9pm…priority list ready yet again…FastPass+ time! Logged into My Disney Experience and booked everything we wanted. Up to this point, everything, from MVMCP to DISapalooza tickets and ADRs to FP+, worked perfectly! What could possibly go wrong?!
(Cue the dramatic sound effect and lightning again!)
About a week before the appointed deadline, I called our travel agent to authorize her to initiate the final payment for our trip. She said that she would take care of it with the credit card on file, adding that I would simply need to stop by her office to sign the receipt. A few minutes later she called back…the Disney Travel CM made a slight boo-boo. Our remaining balance due was something-something-something and 4 cents. Unfortunately, the Disney Travel CM charged us something-something-something and 40 cents. “No big deal,” I said, “Do they just credit us back the $.36 difference?” Oh no, they cannot do that! For whatever reason, they had to fully counter the erroneous amount and then charge the correct amount in a new transaction. OK, I thought, that is fine; but what I didn’t realize was how the Disney Visa card processed things. You see, dear reader, apparently they manage credits a tad slower than they do positive charges. So…come that Saturday morning, as we were about to head up north for a family birthday party and a visit to Disneyland, I discovered that we were suddenly over our credit limit! Not only were the two positive something-something-something charges now out of the Pending queue and into the Completed group, there was now a new, very mysterious $5387.51 completed charge from Walt Disney Travel Company!!! Immediately, I was on the phone with the credit card company; not only did I want details about this mystery charge, I wanted to confirm if credits were pending (which you cannot see online) and whether or not we were going to be penalized. After a brief, but annoying, lecture by the card rep about credit responsibility (I think they are required to do it), I confirmed that our account was indeed temporarily frozen, but that credits for the initial error and mystery charges were pending. Thank God for our backup credit card and Disney Visa Rewards points card!
After getting off the phone with Chase, I put in a call to WDTC. I connected with a very nice CM, who was super pleasant, but very limited in what she could tell me. Why you may ask? Well, apparently even though I was the primary named on the reservation, it still effectively belonged to our travel agent, thus per policy they couldn’t really speak to me about it. Thankfully, she provided me with some information, reassuring me that credits were on the way and our vacation was not in any jeopardy of being negatively impacted. Within five business days, the two credits processed and all was right once again. Sheesh!
A little peeved at what happened, I decided to share the tale with our travel agent, asking her to contact WDTC to see if there was anything they could do to make up for the anxiety they put us through. She did and their first response was one bonus FastPass. Ooh…ah…wow! Really?! I wasn’t looking for anything major at all, but for that credit responsibility lecture, I hoped for something more. Believing that FPs were the currency of the conversation, I countered with four…one for each theme park. A deal was struck, I provided dates and parks for the FPs and within a few days they appeared in our My Disney Experience itinerary. Could I have held out for more? Maybe, I don’t know, but we were happy.
Up next…Day 1: Travel Day to Orlando & Trader Sam’s Grog Grotto
Please fasten your seatbelts and return your trays and seats to their fully upright positions. This is going to be a fun ride!