Disney Stroller Response

Discussion in 'Disney for Families' started by loonytoony, Apr 14, 2008.

  1. loonytoony

    loonytoony Gotta Luv Vacations

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    Jul 15, 2003
    Messages:
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    Thank you for contacting us.

    From time to time, we evaluate our existing pricing structures and make

    adjustments. Although we regret your disappointment with the recent
    price increase for our stroller and ECV (electronic convenience
    vehicle)
    rentals, we want to assure you that your remarks have been shared with
    the appropriate individuals.

    Our guests' impressions are very important to us, and we appreciate the

    time you took to share your thoughts. We look forward to future
    opportunities to entertain you.

    Sincerely,

    Executive Offices
    Walt Disney World Resort


    I thought it was a nice response.


    [​IMG]
     
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  3. Bethy Lou

    Bethy Lou <font color=green>Kungaloosh!<br><font color=red>I

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    Nice response but I want them to say they will reduce it again! :rotfl:
     
  4. arielsleepingbeauty

    arielsleepingbeauty I'm not bad, I'm just drawn that way.

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    where did you send your comment to?

    I wonder if they had a decrease in rentals if they would decrease their prices?

    I went out and purchases a double for my trip instead of renting and i will just pass this along when i leave. My dd's dont use one at home just at WDW, but i would rather pay the money for a new one and share it then rent it. Maybe if others stopped renting they would get the hint. There was no need to increase the prices, but they are a business.
     
  5. loonytoony

    loonytoony Gotta Luv Vacations

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    wdw.guest.communications@ disneyworld.com
     
  6. gibsontrio

    gibsontrio DIS Veteran

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    hmm sounds computer renerated. I wonder if everyone emailing is getting the same email. I doubt they will decrease the price now, but hey you never know
     
  7. Stinkerbell317

    Stinkerbell317 LOSTaholic

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    I haven't rec'd any response yet, but I will wait and see if I get the same one, or any at all. You never know. DIdn't the cruiseline change some ridiculous fee not too long ago? So many people complained abt it that they recalled some new fee they were trying to impose. I think I remember that being discussed on the Podcast.
     
  8. SharpMomOfTwo

    SharpMomOfTwo DIS Veteran

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    I sent a letter too - I think we all should. At some point they will have to get the message!!!!!
     
  9. CamAnd

    CamAnd Mouseketeer

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    Yes, they're sending out a standard response since I got the same one.
     
  10. DisneyPhD

    DisneyPhD <font color=peach>Too old is when you stop breathi

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    Thanks for the link, I sent a email. I have never rented a stroller before, and likely never will. We always brought ours, but considered using theirs when the girls were older.

    I wasn't very nice in my email. I did not hold back. :rolleyes1
     
  11. Bethy Lou

    Bethy Lou <font color=green>Kungaloosh!<br><font color=red>I

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    We are not renting a double stroller on our next trip because of the rate increase, we just plan on taking a lot more breaks and catching more shows.
     
  12. lrab1126

    lrab1126 I only hope that we don't lose sight of one thing

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    I have yet to get a response and i sent 2 emails, 2 different email addys. I am suer they share it with noone lol makes me so mad!
     
  13. arielsleepingbeauty

    arielsleepingbeauty I'm not bad, I'm just drawn that way.

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    This was my response to my email. I received a response right away.

    "Thank you for writing to the Walt Disney World Resort. Your comments
    are appreciated, and a member of our staff will contact you for further

    details, if necessary.

    Please visit <www.disneyworld.com> for answers to the most frequently
    asked questions. You may also discover some of the magical happenings
    at
    the Walt Disney World Resort.

    Again, thank you for your message."

    Oh i hope that they will contact me. I wasn't very nice either in my email to them. I told them its a shame that this is what they do for their guests, increase the price. Its not like the strollers are disposable, they get plenty of use to pay for itself without the price hike.
    I told them that they can take my money with resort room, tickets, food and souveneirs, but they will never get my money for a stroller rental.
     
  14. mommy2aprincess4

    mommy2aprincess4 "I'm packing your extra pair of shoes, and your an

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    I got the same response. :rolleyes:
     
  15. tinaninea

    tinaninea Mouseketeer

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    I got the same exact thing! In other words, "We really don't care if you don't like it, because we know you'll still be coming to Disney, so see ya' when you get here."
     
  16. runwad

    runwad Dis Veteran

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    This is the same response I just got too. I wonder if we will be contacted????
     
  17. ameraumi

    ameraumi DIS Veteran

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    I got the same response yesterday. It would have been nice if it were not a form letter.
     
  18. arielsleepingbeauty

    arielsleepingbeauty I'm not bad, I'm just drawn that way.

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    I hope that they do contact us. I sent another one from another emial address asking that since i am a real person, i would like a real answer. I wonder what will happen.
     
  19. JeremyGNJ

    JeremyGNJ none

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    You guys have to understand how this stuff works. Most of the time companies outsource their feedback email systems to call-centers. Even if they dont they're most likely using an internal call center.

    Customer Email Management programs are setup so that the "operators" can easily look at an email, categorize it, escalate if needed (based on the customer's criteria for escalation), and send one of many pre-written responses.

    Email systems are not meant for resolving individual issues, only for gathering metrics. There's no one person in a decision making role who reads each email....they just get categorized and reported on.

    The chances of you actually getting a personal response are slim. If you persist, you will most likely get an operator who hand writes you an email saying "I assure you that your email has been sent to the appropriate person", because the appropriate person is the one gathering the feedback metrics.
     
  20. crisi

    crisi DIS Veteran

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    My husband works for a big retailer. I went into the store one day and was so mad about something (what it was would be too identifying and he'd get it trouble - but it was something sort of weird and important for brand image, which no one at the store or on the 800 number really understood) that I demanded to talk to the manager.

    "lalalalalalalala" Yeah - he didn't even understand the complaint. But he gave me the 800 number.

    "lalalalalalalala" yeah, this is getting logged somewhere and because its so obscure, its not going to get to anyone in a timely manner.

    So I called my husband. He listened said "oh my God." Walked over to someone else, told them, they said "oh, my God - you are kidding, right?" - escalated it again and the problem was taken care of.

    However, this won't work for strollers, the people who have the power to change the decision made the decision - knowing full well people weren't going to like the price increase, that there would be complaints, and that they'd rent less strollers. And they made it anyway.

    (The email ones aren't even looked at by people the first time through for a big company - its run through an AI that just categorizes it - negative, stroller, price - increment count +1. Only the ones that can't be categorized by the AI or contain special keywords even get read by a person - i.e. compliments to CMs probably get pulled and forward to the CMs supervisor)
     
  21. arielsleepingbeauty

    arielsleepingbeauty I'm not bad, I'm just drawn that way.

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    oh, I understand this. I didnt actually mean that i was sitting by the phone waiting for a call nor do i expect one. I have worked in customer service so i know that they really don't care. I was just in my "power" mode.
     

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