lffam
Disney/Marvel Nutty Dad
- Joined
- Mar 25, 2010
Just wanted to let you all know that I have had some issues (and know others have also) with trying to purchase from disneystore.com recently. I was trying to purchase a D23 Gold membership. When I got to the submit order part, I got an error saying that the billing credit card address does not match the address the credit card provider has on record. Then the error says to correct and try again or contact guest services. No order number, confirmation, email was received. I tried a few times, same error. Tried with a different card same thing.
I couldn't call Guest Services due to the time difference. On the advice of another Disboard member I checked my online banking and I noticed that each of those transactions had been transacted of sorts on my account. They appeared as authorisations.
I called up Guest Services today. First call wasn't very helpful. Did the old, hung up and called again and this time got a really helpful. She advised they currently had a known issue with accepting international credit cards and their IT team were working on it and hoped it would be fixed in the next roll-out in the next week or so. She was able to confirm that the charges on my card were just authorisations and with no actual orders they would drop off. She also took my details and I am meant to be emailed once the fix is in place so I can place my order as I couldn't purchase it from her.
So just be aware if you are looking to buy anything from the site at the moment.
I couldn't call Guest Services due to the time difference. On the advice of another Disboard member I checked my online banking and I noticed that each of those transactions had been transacted of sorts on my account. They appeared as authorisations.
I called up Guest Services today. First call wasn't very helpful. Did the old, hung up and called again and this time got a really helpful. She advised they currently had a known issue with accepting international credit cards and their IT team were working on it and hoped it would be fixed in the next roll-out in the next week or so. She was able to confirm that the charges on my card were just authorisations and with no actual orders they would drop off. She also took my details and I am meant to be emailed once the fix is in place so I can place my order as I couldn't purchase it from her.
So just be aware if you are looking to buy anything from the site at the moment.