Some brain decided the old regular picture taking method at the parks had to go. For the last 10 years we had a family tradition of going to one of the parks and have a formal family picture taken in front of a different scene in one of the parks. Our hallway is lined with year after year of photographs. This year we went to the Animal Kingdom and the chap gave us a Disney Photopass. Take it home and see your pictures online within 24 hours he claims. Two weeks later and numerous complaints online I discover the contract is with Kodak and their system over loaded and lost thousands of pictures. I asked Disney Guest services what to do. No one knows. Contact Kodak they say. I pointed out that even though the blunder was at Kodaks end the system is named Disneys Photopass. Were so sorry but just come back to the park and well comp you new pictures. I said great and who is going to pay for the airfare for the extended family ? Better yet how did they plan to put up Christmas decorations for this special picture.
So far all I get is perky replies like Greetings from sunny Florida and How Ya doing Mr.Oakley.We are really upset with Disney on this one. Theyve ruined a decade long family tradition for a system with no back up. They didnt even offer to try and make amends by saying next year wed get some extra special pictures. All we get is the run around and they apparently have no phone number I can use to complain to. Everything on their www.disneyphotopass.com website is online related.
I wish someone could advise me what to do.
So far all I get is perky replies like Greetings from sunny Florida and How Ya doing Mr.Oakley.We are really upset with Disney on this one. Theyve ruined a decade long family tradition for a system with no back up. They didnt even offer to try and make amends by saying next year wed get some extra special pictures. All we get is the run around and they apparently have no phone number I can use to complain to. Everything on their www.disneyphotopass.com website is online related.
I wish someone could advise me what to do.