Disney has taken payment twice!!!!!

[klo1986]

just checked my bank account online *** i thought my monthly wages dissapeared a bit fast! and disney has taken my remaining balance of £260 twice!!

there has been 1 payment 2 disney in france and the other is saying northampton??

not sure what has gone on but they have left me skint!!

what do i do cant ring them 4 a few hours as dnt think they are open till 9am?

 

[cap'njack.]

Give them a call straight away (when they open)

They have done this a LOT recently but most seem to get is sorted rather quickly

 

[mommy2ash]

hope they get this sorted out soon. they did the same to me. well they requested the money twice which put my credit card into overdraft ugh. its so annyoying i know exactly how you feel

 

[klo1986]

i rang disney and they said it was a pre authorisation charge!! they told me 2 ring my bank and have a stop put on it!

soooo rang the bank, bank said they have put a recall note on the payment but think it may be 2 late as the payment is already in process of being taken by disney, so 2 ring back wednesday and find out weather the money was succsessfuly recalled by the bank or weather 2 have disney refund me the money!!

very annoyed! how rubbish is the customer service from both disney and my bank!

hmmmm wondering if i can get anything out of disney 4 this? a complimentry something 4 my holiday would be nice! (although i doubt it!)

 

[CityBlue]

very annoyed! how rubbish is the customer service from both disney and my bank!

hmmmm wondering if i can get anything out of disney 4 this? a complimentry something 4 my holiday would be nice! (although i doubt it!)

Tell me about it!!! Instead of taking just the deposit for my holiday, Disney took the whole amount out - leaving me with a very large credit card bill. I rang them and they admitted it was their mistake but it took about 6 weeks to get my money back (which was the wrong amount, but that's another story!!) and I am still awaiting a reply from them to see if they will compensate me - not much hope though!!!! Disney's customer service is the worst I have ever come across

 

[olimog]

Hi, just to let you know you are not alone. I have sent numerous letters, emails etc to Disney since they took 6 weeks to refund my credit card back in January. I have not had a single acknowledgment or reply.

Can I ask which address/phone number you have used?

 

[CityBlue]

Hi, just to let you know you are not alone. I have sent numerous letters, emails etc to Disney since they took 6 weeks to refund my credit card back in January. I have not had a single acknowledgment or reply.

Can I ask which address/phone number you have used?

I e-mailed dlp.uk.admin@disney.com this is the address I was given by Guest Services via the standard booking telephone number.

Don't you think it's disgusting what Disney are doing? They shouldn't be allowed to get away with this. I hope you will keep e-mailing them - I certainly am!!

 

[britchic4]

I have had success in the past emailing Sarah in the Guest Care Dept on this address - she replies very quickly and is most helpful.
DLP.CRO.GC@disney.com

Worth a try.

 

[klo1986]

well just had phone call from disney and aparently my refund will be back in the bank in 3 days!

 

[cap'njack.]

well just had phone call from disney and aparently my refund will be back in the bank in 3 days!

Great news

 

[CityBlue]

well just had phone call from disney and aparently my refund will be back in the bank in 3 days!

I sincerely hope that is true. When I called about them taking the full amount I was told it would be put through immediately although it could take upto 16 business days to show up in my account - it took 6 weeks!!!!

If they called you, it sounds hopeful though!!!

 

[klo1986]

I sincerely hope that is true. When I called about them taking the full amount I was told it would be put through immediately although it could take upto 16 business days to show up in my account - it took 6 weeks!!!!

If they called you, it sounds hopeful though!!!

well i hope so, i have nursery fees 2 pay that are already late because of disney's mistake!

 

[CityBlue]

Let us know how you get on - fingers crossed!!