Lauramarc1
Earning My Ears
- Joined
- Mar 24, 2013
Hi!
New here and have a question. My family and I are headed to WDW the beginning of June and have chosen to stay at POR. (can't wait!!) When booking using the spring special Disney offered, the room we wanted sold out (garden view). It wasn't in our budget to upgrade and we didn't want to change resorts. I was told by Disney that Southwest was offering packages and they may have the room we wanted available. We booked through Southwest with assurance from Disney that it would be a seamless transaction. It has NOT been. Southwest and Disney have made a mess of our reservation. After multiple tries to straighten it out both with Southwest and Disney, I emailed Disney Guest Servies. One returned phone call and everything was straightened out and 100% correct. Before getting off the phone the CM appologized for the mess and told me that she was sending something special over to POR to make our stay extra special. I didn't ask nor expect anything from Disney for my trouble but I can't help but wonder what it will be. Has anyone had anything similar happen and what has Disney done?
Laura
New here and have a question. My family and I are headed to WDW the beginning of June and have chosen to stay at POR. (can't wait!!) When booking using the spring special Disney offered, the room we wanted sold out (garden view). It wasn't in our budget to upgrade and we didn't want to change resorts. I was told by Disney that Southwest was offering packages and they may have the room we wanted available. We booked through Southwest with assurance from Disney that it would be a seamless transaction. It has NOT been. Southwest and Disney have made a mess of our reservation. After multiple tries to straighten it out both with Southwest and Disney, I emailed Disney Guest Servies. One returned phone call and everything was straightened out and 100% correct. Before getting off the phone the CM appologized for the mess and told me that she was sending something special over to POR to make our stay extra special. I didn't ask nor expect anything from Disney for my trouble but I can't help but wonder what it will be. Has anyone had anything similar happen and what has Disney done?
Laura