Disney Does Not Have My Ressie!!..

Discussion in 'Disney Resorts' started by WDWFUN, Jan 16, 2008.

  1. WDWFUN

    WDWFUN DIS Veteran

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    I called to confirm my check-in date for tomorrow and they have a different check in date!:scared:

    I have been on hold(and I'm at work) for 45 minutes as the CM is contacting guest services. Thank God I printed the ressie as soon as I did it, so I have proof with the dates.

    Up until 2 days ago I checked online and the dates were ok...What is Disney Doing??:confused:
     
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  3. seashoreCM

    seashoreCM All around nice guy.

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    I would say that, with your printout in hand, fixing it is for Disney's administrative convenience as they would have to honor your printout which incidentally is a no-brainer come to think of it.

    What happened to all the folks who did not call let alone wait on hold 45 minutes?

    This points out the importance of doing a print screen (requires more than pressing the PrtScn button) whenever you do anything on line.

    Disney hints: http://members.aol.com/ajaynejr/disney.htm
     
  4. carissanboys

    carissanboys DIS Veteran

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    I hope it all turns out ok! I feel like I should call and double check my ADR's, but last time we had no issues.
     
  5. duffy

    duffy The Tag Fairy did not give me this tag...I wrote i

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    :scared1: :scared1:

    I'm taking our laptop with us, and am going to the disney site right now to save the page w/our reservation details.

    I thought just knowing our reservation no. would be enough, but clearly having an actual copy of the reservation-either in paper or a saved electronic copy-is vital!!

    Good luck, and let us know how it turns out.
     
  6. MickeyNicki

    MickeyNicki It is pretty darn sad when a valet picks you out a

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    Happened to me yesterday, they had my name spelled wrong
     
  7. KittieKat

    KittieKat <font color=blue>Future SNL Castmember! <br><font

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    Maybe you'll get lucky and they'll bump you up to a better room or hotel. Free stuff is always good!
     
  8. WDWFUN

    WDWFUN DIS Veteran

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    Well, as of now they had me "fax" the reservation print out to guest services, atten to "someone"

    According to the CM they also removed the AP rate:headache:
    He re-did the reservation with the correct dates and now I am just waiting for the lady from Guest Services to contact me regarding the fax I sent her.

    Now I am just waiting for the Correct Price(AP rate).

    Please, I advice everyone to print there reservations online and request an email confirmation as soon as you make your ressies.
     
  9. CanadianGuy

    CanadianGuy <font color=green><br><br><font color=blue>Me and

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    I've moved this over to the Resorts board where it is a better fit than on the Theme Parks board.

    Thanks,

    Knox
     
  10. Alicnwondrln

    Alicnwondrln DIS Veteran

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    it happens hopefully guest services is figuring it out
    good luck
     
  11. WDWFUN

    WDWFUN DIS Veteran

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    What a relief, I just received a call from a lady in Guest Services...Everything is set for our arrival tomorrow:banana: :banana:
    And we also got the AP rate!:yay:
     
  12. Manda

    Manda DIS Veteran

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    I'm not sure what having a print-out proves. I could have printed it out and then called and changed the reservation. The print only proves what your reservation was at the time you printed it. :confused3 Not saying that Disney didn't screw up your reservation, I'm just saying that a paper copy of the reservation isn't necessarily any sort of hard proof.
     
  13. WDWFUN

    WDWFUN DIS Veteran

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    Disney usually will send you a confirmation email, showing the date, emails do have the dates on them.:)
    Also my prints outs show the date it was printed through internet explorer.

    Anyways, my print out was proof enough for them to correct the dates and AP rate.
     

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