Disney Customer Service is the BEST!

Discussion in 'Welcome to the DIS' started by torinsmom, Apr 4, 2006.

  1. torinsmom

    torinsmom <font color=red>I have someone coming to scoop<br>

    Joined:
    Apr 7, 2004
    Messages:
    8,907
    My son bought something called a String Thing when we were there last week. It is one of those things for the parades etc, that has a string on a motor with a black light--really cool. Costed $16 and broke the day we got home! So on the advice of someone here I called the Disney merchandising line and the first CM said no go without a receipt. Well, we bought it from a street vendor, so no receipt. She said call bakc with the UPC number and maybe they could help. Second CM I called back to give the UPC number was like "Just give me your address and I will send a replacement right out, no proof of purchase needed." How great is that?! Just a little extra Disney magic to make us want to go back even more.

    Marsha
     
  2. Panna

    Panna Mouseketeer

    Joined:
    Mar 25, 2006
    Messages:
    211
    Disney Rocks!

    Glad he was able to get you a replacement.
     
  3. byoung

    byoung <font color=coral>You are keeping us alive<br><br>

    Joined:
    Jun 22, 2005
    Messages:
    13,324
    That's Disney for you.
     

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