I had my husband call. We've been unhappy with our Direct TV bill for a while now anyway. We've been customers for 10 years, have a basic package, still have a non-HD box, and basically only keep it for the Disney channel and ABC Family, though I do admit to watching Teen Mom (don't judge!). Anyway, he pretty much told the rep that there is nothing that we can't watch on Netflix or online, so we want to cancel! At first the rep didn't budge much, but when he realized my husband wasn't bluffing, he gave us $10 off our bill for a year, NFL Sunday Ticket through the end of this year, and we are getting an HD box installed. This does put us under a new 2 year contract, but DH was ok with that.