We stayed at this Hyatt last week and last year as well. No problems at all. We opted to stay in our room until our luggage was picked up each time just to make sure it left the room. This year, there is a form you fill out with your name, room number and how many pieces of luggage you had picked up. You take this to where you get on the bus and give it to them. This is their way of double checking your luggage.