We've stayed in the tower several times, 2 of the times were on the 12th floor concierge. Here is review of our stay in May.
We were there from Friday May 2 - Sunday May 11. We arrived at the restort around 11:30 am and our room was ready. When we got off the elevator at the 12th floor, Cory from Concierge was there to greet us and explained concierge to us (my husband and I had stayed on 12th floor in the past but it was the first time for my mother). We had requested a MK view and I asked the concierge if they could have a Pal Mickey in my room for my daughter waiting for when we arrived which I would have charged to my room.
We got to our room which was a MK view with an amazing view. The Pal Mickey was sitting on the table waiting for our daugther along with a personalized card from Mickey welcoming her back to WDW, an autograph book, pen and beanie Minnie which concierge did on their own. That was a great surprise and she loved it! The room was very bright and clean. The day maid service was good. The turn down service at night was okay. The first night they didn't show up until right before 10:00 and I believe turndown is from 6-10 but we have a 2 year old so that was too late for us. We requested between 6 and 7. We didn't care about the sheets being turned down, we just wanted fresh towels. At turndown, the trash barrels were emptied, towels replenished and old towels taken away, the radio was on low and there were chocolates on the pillows. The maid also positioned stuffed animals in cute ways.
On our third of fourth day there was a towel animal in the bathroom shaped like a duck and the maid placed a toothbrush it in like a toothbrush holder. It was cute, I think my mother got a bigger kick out of it than our daughter.
The offerings in the morning were Krispy Kreme donuts, danish, bagels, cream cheese, jelly, cereal, minin muffins, coffee, milk, chocolate milk, orange juice and cranberry juice (I may have forgotten a thing or two). In the afternoon there were cookies, brownies, cupcakes, rice crispie treats, lemonade and sometimes there were chips.
The view was incredible! We were able to watch the castle turn colors at night, watch the monorail and ferries in Seven Seas Lagoon, look at the Polynesian and GF and watch the GF and Polynesian's viewing of the EWP from our room. When I was vidoe taping the view from the balcony, I zoomed in on Splash Mountain and was able to see tiny logs going down the drop on Splash Mountain. We watched fireworks on the 6th and 10th from our room.
There were 3 grad nights during our vacation (May 2, 3, 9). The one on May 2nd was pretty loud. We could hear the very LOUD music so we wound up wearing ear plugs to bed that night but no big deal. Grad nights also had fireworks around midnight so we got to watch those from our room.
The concierge staff was great, even before we arrived they were very helpful. We were in WDW for 10 days which included 2 Saturdays. We requested CRT on our First Saturday which they got for us. Then for some reason they also obtained a CRT PS for the second saturday on May 10th. We cancelled that one early in the week because we didn't need to go twice. The PS was for 9:10 am on 5/10 so I hope someone here was able to get the PS. They also made a Hoop Dee Doo reservation for us a week in advance of when we wanted to go. When ever we came into the concierge area or got off the elevator, we were greeted with a smile and a Hello, good morning, have a magical day or something to that effect. We called the day before to request a late check out and we were allowed to check out at 1pm rather than 11am which was great!
