The person you talked to was NOT actually at the CSR and also had no idea what they were talking about. There are NO preferred rooms at the CSR. I would call again and ask that you would like it put on your reservation that you would like to be in the Casitas--3, 4 or 5 (as described in my response above). I would then fax it four days before you arrive and explain about your ankle and that you'd like a room in the Casitas.
Thanks thats what I thought.
I told her I didn't think there were preferred rooms and she said all of Casitas and all rooms close to the main building are preferred. According to her logic, then, only Ranchos would be standard? Oh no- only the Ranchos rooms not facing water
I said I didn't think that's right, so she said that she will go ahead and put the request on as "guest has trouble walking", but that they probably wouldn't grant it because I didn't pay for it. Sheesh, lol.
I'll call back and just make sure the request is on there- regardless of if the person who put it there wanted to do it!! haha