I had major issues with our first stay at the Poly when it first opened. I went to the front desk a couple of times, just out of necessity - one of our showers would not drain, and it was flooding the bathroom. Another time, the cold/hot lever would not work on another shower and all my showers were scalding hot.
When I got home, I emailed DVC member satisfaction about these issues, plus more. The DVC cast member promptly called the Poly front desk to track how many times I had gone down there. I told her that had I known I had to report every little thing to the front desk, I would have. But I didn't, so I contacted DVC when I got home.
It was very disheartening to have them basically say that the issues did not happen since I did not report each and every one to the front desk as they happened. Lesson learned. I will report them in the future