We were on the Dream Concierge in January. We did have a choice of pillows, and the robes and slippers in our Cat. V Family stateroom. Otherwise the stateroom itself was exactly the same as any other Family stateroom. The concierge service for us was invaluable with non-English speaking children traveling with us. The services are customized to your needs and requests. The children certainly were catered too in the lounge with their favorite flavor of smoothies and a comp arcade card. The concierge also made sure there were menus available for the MD's in their native language so the boys were able to order dinner without me having to translate everything.
It was also nice not to have to deal with the crowds at Shutters as your photos are in a personalized folder in the lounge.
Different families need and/or appreciate different things from their concierge experience. They sure fulfilled our expectations of a personalized service.
We didn't try to order any food to our room. Not even snacks from room service. (Snacks available in lounge).
It was so relaxing and enjoyable for us.