You just have to keep calling. Trust me. I called everyday for about 3 weeks until someone finally gave me my membership number over the phone. Some days, the very first person I talked to would check to see if I was in the system yet. Other days, I had to call 6 times until I got someone who didn't just tell me to wait for my number to be mailed to me. It's frustrating, but it's definitely worth it. I was finally able to get my membership number over the phone last monday, and I got my membership number in the mail just yesterday. Last monday, I was able to log into the website and get us a studio for a weekend in September. Now, all the studios are sold out for that same weekend. Definitely glad I kept calling. Good luck!