Wow, my problems w/Chase & Disney seem minor now.
We don't have a Disney vacation in the plans so I am not using my Chase Rewards card very often... right now it is for only medical so Rewards are minimal. I receive email in October from Rewards & have $70. in Rewards. Transfer Rewards to card that is set to expire in December. Purchase granddaughter's birthday present in November for $86.00. Use Rewards card w/Chase cc as back up. The purchase was 11/6/15. All but $18. went on CC. Called Disney, they don't see the $70. transfer, just the $18. that had been on the card. Call Chase. They see the transfer & say to call back Disney. I call Disney back & they will look into it. Week later, CC bill arrives & purchase is on CC. Call Disney, who said to call Chase, who again advise to call Disney back Very frustrating. Disney now re-investigating. Receive email from Disney asking about my experience. I tell them. Receive call from Disney personal shopper asking to help & sprinkle pixie dust on this problem. Call them back yesterday & again hear promise to investigate. I state how this purchase that should have been simple & is taking up a lot of time. CM apologizes.
I will pay the balance owed to Chase & then I am certain Disney will find the Rewards & I will once again have a credit... which I will need to use by 12/15 b/c Rewards card expires. I am not feeling the need to hassle w/Disney or Chase at the moment.
Disclosure; this is my first problem after many years of using Chase Disney Rewards card. I will look into getting new Reward Card that does not expire; so thank you for the heads up on that!