I'm going to go watch Wishes from my balcony and hope I can reach a resolution in the morning. If not, life goes on anyway.
Here is the internal notice:
Right, their system is for the guest to pay and then they reimburse me.
I love Disney and love coming here, but I'm feeling decidedly un-magical at the moment. It doesn't matter if it "has to be done" or if I could be at work instead of on vacation. I come on vacation to relax and this particular road bump has been anything but relaxing. I know that no vacation is perfect, but IMHO, a better system could be devised to minimize inconvenience to guests even if it results in more work for CM's.
I guess I'm just being unusually pessimistic - for the first time, I'm irritated by how much money I've paid for vacation vs. the satisfaction I'm getting from it. Tomorrow is another day though.
I mainly just wanted to spread the word to those who might be checking in early next week - I truly feel bad for the CM's who will be working because I guarantee it will not be pleasant. And Waltgirl, I believe it will primarily affect packages (tickets and dining), however you likely will NOT be able to charge to your room, at least until after the systems are back up, so that could potentially affect all resort guests.
I'm going to go watch Wishes from my balcony and hope I can reach a resolution in the morning. If not, life goes on anyway.
I agree this is a problem, but if I am reading you right, your answer to the problem is to the take it out on the desk/up front CM's,??? abuse them???.
Pretty childish of you and poor manners to boot!
AKK
I agree this is a problem, but if I am reading you right, your answer to the problem is to the take it out on the desk/up front CM's,??? abuse them???.
Pretty childish of you and poor manners to boot!
AKK
I wonder if you could use a Disney gift card for food and such if your KTTW card won't work or if you can't check in and get your dining credits. If so, they may be able to reload your card after the outage.
The OP never said anything like that!!! When I read the post I read it to mean that the CMs were going to get alot of people complaining. The OP never said that the CMs deserve to be abused, nor should anyone else abuse them.
That is not what the poster said.
There are certainly going to be a lot of unhappy people (understandably so), and the CM's will be dealing with them.
I'd be pretty darn irritated, too.
Disney's IT (whether internal or outsourced) is awful.
. . . This downtime will impact reservation systems, including a la carte. . .
What you perceive as an "IT Issue" is not always the case. Disney IT does not stink because their wireless is bad (its a technology defect with wireless in general, see other non-disney hotels and conventions). All systems need an upgrade at some point and outages are required. IT is directed to take the outage and upgrade it as required to fix bugs,add features, etc. By the internal memos posted here it sounds like management is working around this as they see fit. Yes it may be an inconvienece but it happens at corporations all the time.
Not the way I read it.please look at the red highlight.
I do agree there will be unhappy people, but the OP wassaying she was going after the CM's on the front desk!
I hope she striaghtens this ou!
ps..............yes the Disney IT dept. needs some help!
AKK
Did you read the entire thing? She said "I mainly just wanted to spread the word to those who might be checking in early next week - I truly feel bad for the CM's who will be working because I guarantee it will not be pleasant."
NOWHERE did she say she was going after CMs. I hope you didn't hurt yourself with that leap.
She was giving a head's up to people who will be checking in. It will be very unpleasant for the CMs. They'll be dealing with a lot of people who had no idea this was happening, people who will be irritated and cranky.
Not the way I read it.please look at the red highlight.
I do agree there will be unhappy people, but the OP wassaying she was going after the CM's on the front desk!
I hope she striaghtens this ou!
ps..............yes the Disney IT dept. needs some help!
AKK