I have been on 8 Disney cruises, and will be embarking on my 5th Carnival cruise this November. I need a break for Thanksgiving, and so DH and I are taking our daughters, my brother, and my mom (she lives with me, has Alzheimer's Disease) for a short cruise to get us out of here and try to make some picture memories before my mom is too far gone. I have previously cruised with my mom on Disney, and it was great. Very helpful and accommodating in all respects, from customer service, to special needs, to on the ship. Carnival, not so much. I don't expect much from the cruise, it will be fine, we will be together, but I have cruised Carnival before and know it well enough not to experience what I do on Disney. However, their Special Needs/Customer Service department is wow, not helpful! I won't go into specifics, but the brick wall I am running into is really leaving a bad taste in my mouth. For all the complaints I may have about changes at DCL since our first cruise 2001, I will say, I have never had a problem with the staff or crew, shoreside or on ship. Can not say the same for Carnival. If I liked my brother more, I would have paid for Disney. Oh, and the fact that the dates didn't work out well for going to and from college for my daughter, but whatever, this had better turn out to be a great cruise for my mom!