Cancelled ADR"s for Double Booking?

Discussion in 'Disney Restaurants' started by jkthorstad, Jun 1, 2009.

  1. jkthorstad

    jkthorstad Mouseketeer

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    I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

    I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day
     
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  3. tami82

    tami82 DIS Veteran

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    You really have to wonder who books more meals than they are really going to do. Im sure some people must book 2 TS meals daily until the day comes and they make up their mind which one they want and then they just cancel one of them. Who really needs 2 TS and 1 CS meals per day?
     
  4. mbanks21

    mbanks21 DIS Veteran

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    Ive personally seen it as I worked in CRO. If someone called to make changes or add a restaurant we would pull up their resses and if we saw too booked for the same night we would tell them they had to cancel one. If they didnt we would give the info to guest services to take care of it.
     
  5. B-Ride

    B-Ride Getting My Disney Fix

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    The problem is that if you book 90 days out you are taking two spots. Now someone else booking 90 days out can't get what they want so they take their second or third choice. You may cancel later when the park hours come out but the person who took their second or third choice is out of luck.

    The problem is that Disney should release hours for four months so that this problem doesn't occur.

    Whether Disney will cancel your reservation or not for double booking (something they did last year during Free Dining) should not factor in your decision. Fair play should.
     
  6. Crystal824

    Crystal824 DIS Veteran

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    Making several ADRS is so annoying to me. I personally don't do this because it is inconsiderate and I don't want me being selfish to make someone else possibly not get an ADR they wanted.

    For instance, I couldn't get three ADRs (all at separate rest on sep. days) because none were avaliable for the the days we chose to visit those parks, and I called at 7a.m. 90 days out. For LeCellier, I tried three different evenings anytime after 4 p.m. until closing. Nada. It is ridiculous.

    My DH and I have pretty stressful jobs (as we all do) with little time to continue to call to see if ADRs are canceled. Don't get me wrong, I am fairly happy with the ADRs we do have, and it is not the end of the world if we don't eat at a particular place. It is frustrating knowing that we likely couldn't get in because people have several ADRs booked for substantially the same time at different parks/resorts because they aren't set on their plans yet. End of rant.
     
  7. PrincessTiffany

    PrincessTiffany Is there anything better than Free Dining and Fast

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    I didn't say lots, I said it has been posted that it does happen. Not often enough, but it does happen.
     
  8. Colleen27

    Colleen27 DIS Veteran

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    It hasn't happened to me, but when I was booking a meal for a day when my party would be split up, the CM warned me that they do cancel duplicates and she wasn't sure they'd look at the party size before doing so.

    Personally, I wouldn't feel right double booking at 90 out even if I was sure I'd cancel the ones that didn't work because there are other people trying for those same ADRs at 90 out. If you book both Chef Mickeys and Le Cellier because you're not sure which park you'll be in that day, there's going to be someone else disappointed when there is no availability at one or the other that night.
     
  9. TheRustyScupper

    TheRustyScupper You can observe a lot by watching.

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    1) We have been "unofficially" told to scratch duplicate ADR's.
    2) Sometimes there is time to tell the guest, other times they are just zapped.
    3) I have personally noticed doubles and then canceled one of them.
    4) There are too may people trying to get ADR's for others to double-up.
     
  10. PrincessTiffany

    PrincessTiffany Is there anything better than Free Dining and Fast

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    This thread also has information about the new dining system and no double booking policy:

    http://www.disboards.com/showthread.php?t=2192253&goto=newpost
     
  11. brettb

    brettb Mouseketeer

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  12. PrincessTiffany

    PrincessTiffany Is there anything better than Free Dining and Fast

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  13. JLKennedy

    JLKennedy DIS Veteran

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    I don't believe that anyone cancels "double bookings". Seriously. We went last year on the deluxe - as a 13 party Grand Gathering at that. Not all 13 of us wanted to eat at the same places at the same time, so for my name and our GG number, I could've and probably did have (b/c we did 3TS per day), at least 3 sets of "double bookings" at each meal.

    I'm not saying it's right, but c'mon, if Disney isn't savvy enough to have launched on-line reservations, I highly doubt they're scanning for duplicates, besides, how does any CM know what party size is or if it's 2 people with the same names and dates?
     
  14. belle&sebastiansmom

    belle&sebastiansmom DIS Veteran

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    Then they should do what I did, go with my gut, book one ADR so I at least have something, then call back and make changes should the park hours change my plans.
     
  15. missmun52

    missmun52 DIS Veteran

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    It seems like that not possible from everything on here. I would not take the chance of someone making up your mind for you.

    I dont have to worry about that as most of our ressies are at resorts and we always get hoppers. If you cant make up your mind, why not pay the extra fro the hoppers so it wont matter where you get your ressie or try eating at some of the resorts, like the poly or ALK.
     
  16. scanne

    scanne <font color=blue>OK, I must have really small ears

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    Take a credit card # for ALL dining reservations and enforce a no-show fee (like they do for certain places already). This may eliminate a lot of double booking. I know someone personally who double books. She'll make a ressie in her name, her mom will make one and sometimes her husband will make one (yikes - triple booked?!?). I told her that this wasn't polite and others were missing out. She says she just doesn't know what park she'll be in what day and doesn't want to NOT have a TS ressie.

    I told her that I hope she remembers to cancel, but that it still is wrong.

    Disney should take CC #'s. I think that might help.
     
  17. mirandag819

    mirandag819 DIS Veteran

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    I am glad mine didn't get cancelled last year, I booked them at the same time with the same CM when DH and I wanted to have a date night, I would book one place for 2, and another place for 2 for my mom and DD. I would have been ticked if they cancelled it thinking it was a double booking. I don't double book ADRs, but I have made 2 seperate ADRs for when we split up.
     
  18. frogfuzz

    frogfuzz Earning My Ears

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    We are self employed and do not know until last we can go to Disney . We can not get ADR's and think it is wrong that TS refuse walk ups, when the restuarant is empty and people are not showing up because of double bookings. Sucks the magic right out for us as we enjoy TS meals
    There are usually only 2 but sometimes 4 of us.

    Bless the Rainforest card.
     
  19. kadesha

    kadesha DIS Veteran

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    I hope they cancel double bookers. It's not fair! Everyone is dealing with the same 90 day time line.
     
  20. Crystal824

    Crystal824 DIS Veteran

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    I agree.
     
  21. arielmomma

    arielmomma DIS Veteran

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    Double booking is so selfish! I have no sympathy for those who double book and have their ADR's cancelled. I do hope that the CM's are making sure that a party is not being split up. That wouldn't be fair. Not everyone in one group needs to eat together all of the time. However, it bothers me to hear that people actually double book when they know how hard it is to get reservations, especially during the busy summer months and free dining. I'm glad to hear that Disney is doing something about it.
     

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