Buying Oogie Boogie Tickets - Timing

[Araminta18]

I'm so sorry! That must be so frustrating! I really want you to get in because I want to read the trip report (love your trip reports, btw! ).

aw, you're so sweet! thank you!

 

[dark54555]

Got through on a different device using a different browser. Errored out all over again.

 

[carolinainmymind]

Here's my recap of experience thus far...
Entered the queue at around 853am Pacific on laptop using Safari browser
About 955am decided it was wise to also open a queue on my phone (also Safari)
Phone queue moved, laptop never did. First received an over 1 hour wait, then started actually counting down around 914am at 44 minutes - phone queue. Bounced up and down for wait times down to 20 at one point then back up to 30 min down to 5 then back up to 20 min. Laptop queue still hasn't changed - says +1 hour.
Got in on the phone queue around 1010am, moved through prompts for 4 tickets on 10/30. All dates showed still available. Got all the way through and clicked the extra agreement button, then got an error just after Submitting for Payment. Took screen shots along the way. See a pending charge though on card. So IDK.
Tried one more time just after I got the error bc pending charge had not yet showed up, on a different date and different card. Got the same error after Submit for Payment.
So I have no idea what I actually have or don't have. But hopefully we'll be there on the 30th (fingers crossed).

 

[gpjacobs]

Still no confirmation email but the pending charge hasn't been refunded. And my other devices haven't moved from "more than an hour" ...

What is the phone number for support? I'll wait on hold while I work to get this sorted out.

 

[GenGen22]

3 errors, no charges. I can get back to the ticket selection page, but I cannot check out. Very frustrated.

Same issue...

 

[abent]

Nothing has moved for me….nothing!!

 

[Araminta18]

Nothing has moved for me….nothing!!

same

 

[JoanneAZ]

Still no confirmation email but the pending charge hasn't been refunded. And my other devices haven't moved from "more than an hour" ...

What is the phone number for support? I'll wait on hold while I work to get this sorted out.

(714) 781-4400. However, many people are trying to get through on that line and are getting a “we’re busy, please call back later” then it hangs up. Good luck.

 

[GoldeneyezCA]

Same issue...

One charge just showed up, 30 min after first error. I’m not going to try anymore right now. Will wait and see if I get a confirmation or not.

 

[dark54555]

(714) 781-4400. However, many people are trying to get through on that line and are getting a “we’re busy, please call back later” then it hangs up. Good luck.

All I get is a busy signal at this point.

 

[gpjacobs]

(714) 781-4400. However, many people are trying to get through on that line and are getting a “we’re busy, please call back later” then it hangs up. Good luck.

Thank you! If I happen to get on the line, I'll ask if a pending charge equates to tickets or not.

 

[JoanneAZ]

My friend just texted that they’ve reset the queue and she’s waiting to try again.

 

[Araminta18]

My friend just texted that they’ve reset the queue and she’s waiting to try again.

sorry, i'm one of the ones who hasn't had any movement since 8:53 so i'm a bit freaking out -- what does "reset the queue" mean for us who are in the queue?

 

[haileymarie92]

Add me to the list of error message, charge, no confirmation. On hold to try and talk to someone.

 

[slykrab]

just finally got an order confirmation in my browser after going back and adding to cart and trying to check out for about an hour. there are many many pending charges to my CC lol

 

[roxy72]

Wow, that's crazy- my husband had a really easy time, and I had expected to read more happy responses! He joined just after 9am via his desktop and was able to buy tickets at 9:30am. We got 2 tickets for the Tuesday, September 14 date. It's cheaper (hah!) at $114/each.

He got the tickets emailed to him at 10:09am.

 

[gpjacobs]

Add me to the list of error message, charge, no confirmation. On hold to try and talk to someone.

Ditto. Was thrilled to hear the hold music and not just be kicked out.

 

[slykrab]

just finally got an order confirmation in my browser after going back and adding to cart and trying to check out for about an hour. there are many many pending charges to my CC lol

Also just got a nearly instant email. Now to see what happens to all the pending charges - do I have 50 tickets? who knows!

 

[V.I.N.CENT.]

I now have three pending charges…

 

[dark54555]

OK, this just worked. If you error out, go back to https://disneyland.disney.go.com/ev...sh-halloween-party/#drawer-card-tickets-dates then click "Select Tickets" again. It should re-load the purchase page, and going through that SECOND time got me a confirmation number.