FYI,
I just had quite the experience with a representative at Buena Vista Suites. Called around 2:00 (MTN) on a Friday, just asking some simple questions about shuttles routes: where they go, if they go directly to DD, if they go to Universal, how late they come back, just wanting some specifics for my vacation, I would rather not be stranded in a place I've never been. Well, apparently I wasn't asking politely, the lady started getting an attitude instead of trying to understand what exactly I was asking. I asked her why she was getting so upset, which made her more upset. She said rudely, "Well you asked me the question three times!" I said, " Well, you know what I'd probably rather not stay here anyway, I wont ask you anymore questions." She said, "Good." and hung up the phone.
Anyway, maybe it was just bad chemistry. But I would reccommend not staying there, less chance of having a similar experince.
I hope that helps.