When I finally got through it was an 1hr 50min.
I called the 407 939 5277 and followed prompts to change resort res and had no hold time, posted in my FB group and someone else did the same with no wait time as well - might try it
That was me...it was weird, the first time I called I said "reservations" and was stuck on hold for 45 mins and counting. I was losing my patience and for no real reason or expectations I used a second phone to call and said "discounts", my wait was like 3 mins. I was on and off the phone in 10 minutes and the first phone was still on hold! I have no idea why or how, but I was happy!Saw on another thread to say "Disney discounts" got through right away no waiting.