SillyOleBear
Earning My Ears
- Joined
- Sep 30, 2001
Hi all! My family just returned from a grand gathering in Disney World where we stayed at Coronado Springs. Despite the chilly/rainy weather the first few days, we had a fantastic trip! I wish the resort had a little more Disney theming - there weren't any Mickey/Disney references which I was surprised by. I also have to say that this is the first time ever that I have complaints about the resort that we stayed at. Perhaps it was because it was so busy, but we ran into the following problems:
1. Housekeeping - absolutely awful! They took the soap at our sink and bathtub, but never replaced it. Took the empty box of tissues, but never replaced those either. Mirrors weren't cleaned and neither were the bathroom floors. I was very disappointed.
2. Front Desk - my group (4 rooms) went in person to the front desk and asked for a late check-out at 1 PM. The guest services member said he would do late check-out for two rooms, but not the other two rooms (defeats the purpose). I went back to my room and called the front desk from the room phone and they were more than happy to setup late check-out for ALL rooms.
3. Buses - ridiculous! I had called when making our reservation to ask which bus stop is picked up first and dropped off first and I was told bus stop 1. Needless to say, bus stop 1 was picked up LAST and dropped off LAST which meant the buses were always full. Arrived at bus stop at 7:15 a.m. to go to Magic Kingdom for an 8:10 a.m. princess breakfast reservation. 3 Epcot buses and 3 MGM buses arrived over the course of 50 minutes, but not a single Magic Kingdom bus came. We finally complained to one of the Epcot bus drivers and he said he'd radio in to have a bus come. Turns out, the Magic Kingom buses were filling up at stops 2, 3, and 4 and simply skipped over stop 1. Thankfully, the folks at the princess breakfast were nice enough to hold our reservation. Left at 7:00 p.m. one night to head over to Downtown Disney. The bus arrived fairly quickly, but our driver NEVER went over 20 mph for the entire trip - we didn't arrive to Downtown Disney until 8:15 p.m.!!!!
4. Pepper Market - the food was excellent and I loved the theming. We ran into trouble when it came to leaving - the lines to pay were always incredibly long and slow (usually only 1 cashier even though it was a peak time). When we came for drink refills, we were still asked to wait in the line to leave.
Of course, we didn't let these few negatives ruin our trip. We had a wonderful Disney experience, but I don't think I'd pick Coronado Springs again.
1. Housekeeping - absolutely awful! They took the soap at our sink and bathtub, but never replaced it. Took the empty box of tissues, but never replaced those either. Mirrors weren't cleaned and neither were the bathroom floors. I was very disappointed.
2. Front Desk - my group (4 rooms) went in person to the front desk and asked for a late check-out at 1 PM. The guest services member said he would do late check-out for two rooms, but not the other two rooms (defeats the purpose). I went back to my room and called the front desk from the room phone and they were more than happy to setup late check-out for ALL rooms.
3. Buses - ridiculous! I had called when making our reservation to ask which bus stop is picked up first and dropped off first and I was told bus stop 1. Needless to say, bus stop 1 was picked up LAST and dropped off LAST which meant the buses were always full. Arrived at bus stop at 7:15 a.m. to go to Magic Kingdom for an 8:10 a.m. princess breakfast reservation. 3 Epcot buses and 3 MGM buses arrived over the course of 50 minutes, but not a single Magic Kingdom bus came. We finally complained to one of the Epcot bus drivers and he said he'd radio in to have a bus come. Turns out, the Magic Kingom buses were filling up at stops 2, 3, and 4 and simply skipped over stop 1. Thankfully, the folks at the princess breakfast were nice enough to hold our reservation. Left at 7:00 p.m. one night to head over to Downtown Disney. The bus arrived fairly quickly, but our driver NEVER went over 20 mph for the entire trip - we didn't arrive to Downtown Disney until 8:15 p.m.!!!!
4. Pepper Market - the food was excellent and I loved the theming. We ran into trouble when it came to leaving - the lines to pay were always incredibly long and slow (usually only 1 cashier even though it was a peak time). When we came for drink refills, we were still asked to wait in the line to leave.
Of course, we didn't let these few negatives ruin our trip. We had a wonderful Disney experience, but I don't think I'd pick Coronado Springs again.