After we got back from our B2B in October, we were extremely disappointed in how Disney handled their B2B guests. Disney treated it as 2 seemingly unrelated cruises (we even had to wait to check in again, give our new cc info, new health form, etc?). We did get a letter in our stateroom telling us what to do. But no meeting place. No escort, like we have had on other lines. We kept being shuffled towards the exit of the ship (it was not quite 9). Once we got to the lobby, we actually took pictures of all the folks just hanging out, settling their bill, etc. The lobby was full. We tried to tell someone we were B2B, and they just pointed to us to get off the ship. Then we had to go through the line with all the tired families who were disembarking, trying to find their luggage. Many of whom were awkwardly trying to manage their luggage without a porter. We were in that line, just trying to get to a customs agent to check back in. Then we went right up the escalator to wait in the terminal. It wasn't even open yet, so we literally sat around waiting for a station to open. There were a few other people there ... I have no idea if they were B2Bers or had just shown up early. It took about 2+ hours, and most of that time we were wondering if we were really in the right place, because we've done B2B cruises on other lines before and it was painless and seemless then. We hung out in the concierge waiting area, and when we asked when we could get back on the ship, no one knew. Finally, they escorted the family of the cruise, and we were fed up and went in right behind them.
A meeting place with fellow B2Bers and a Disney escort would have gone a long way to alleviating confusion, and it wouldn't have cost them a thing to implement. We were so disappointed at Disney's lack of procedures, I did actually write them a letter afterwards, telling them how lacking they are compared to other lines. I got the stock answer back ("we're sorry to hear of your disappointment. Rest assured your letter has gone to the proper department to be addressed." I think my next job will be the new Rebecca at Guest Services...). Fortunately, I cc'd my TA on my letter. She too agreed the response wasn't satisfactory, and sent the letter up her chain. I didn't push for too many details, but I was told my letter made it very high up the chain. And now I'm waiting to see what happens on our B2B in NYC on the Magic.