NorweJenNY
Always expanding my knowledge of the World
- Joined
- Apr 5, 2008
I just had the most unusual call to Disney Dining. I was seeing if I could possibly change my candlelight processional package to a different day. The CM asked for my confirmation # and checked to see if there was availability on another day... she said nothing to me as I waited, and waited, and waited... several minutes went by with awkward silence! (Well, not complete silence... I heard what sounded like AOL instant messages in the background... it also sounded like there was wind wherever she was.)
I finally said, "Is there anything?" No response. "Hello?" Paused for several seconds. No responses. One more try: "HeLLLLLOOOOO?!"
Finally she said that she was still checking. A minute later she said nothing was coming up. Then she said she'd check one more time.
Did she not have enough time to already check? I mean, if nothing came up, then was one more check really going to come up with different results?! Or did she not actually check to begin with because she was occupied with other personal tasks??
So anyway I waited again... in awkward "silence" (wind and AOL IM-like noises continuing). Finally she said there was a dinner reservation available... I had wanted a lunch (dinner is much pricier). So I just left everything as is for now, thinking I might just check another day with someone who sounded like they knew what they were doing.
This woman sounded like she was just doing a job in the midst of something else. She was totally not into customer service! I've waited with other CMs in the past, and they've been much more upbeat and involved. They'd participate in conversations with me or let me know if the system were slow or having some problems. Not this woman. Totally uninvolved. Awkward background noises. Really weird.
Anyone else have awkward experiences like this? Where might she have been answering the phone from? I can't imagine this is acceptable by Disney standards!
(When the option came up to take a survey about this call experience, you bet I took it!)
I finally said, "Is there anything?" No response. "Hello?" Paused for several seconds. No responses. One more try: "HeLLLLLOOOOO?!"
Finally she said that she was still checking. A minute later she said nothing was coming up. Then she said she'd check one more time.
Did she not have enough time to already check? I mean, if nothing came up, then was one more check really going to come up with different results?! Or did she not actually check to begin with because she was occupied with other personal tasks??
So anyway I waited again... in awkward "silence" (wind and AOL IM-like noises continuing). Finally she said there was a dinner reservation available... I had wanted a lunch (dinner is much pricier). So I just left everything as is for now, thinking I might just check another day with someone who sounded like they knew what they were doing.
This woman sounded like she was just doing a job in the midst of something else. She was totally not into customer service! I've waited with other CMs in the past, and they've been much more upbeat and involved. They'd participate in conversations with me or let me know if the system were slow or having some problems. Not this woman. Totally uninvolved. Awkward background noises. Really weird.
Anyone else have awkward experiences like this? Where might she have been answering the phone from? I can't imagine this is acceptable by Disney standards!
(When the option came up to take a survey about this call experience, you bet I took it!)