Austim and Ihop restauarant

Discussion in 'disABILITIES Community Board' started by mandylou6, Feb 7, 2013.

  1. mandylou6

    mandylou6 Earning My Ears

    Joined:
    Jan 4, 2011
    Messages:
    28
    We went there with our severely autistic son and we wanted to share our comments that we made to the company the response was lovely from them .:thumbsup2
    My family dined at the IHOP on Hwy192 on Friday April 22. We requested a quiet table due
    to our son having autism and hyper sensitive hearing. Sarah noticed that our son Alex was becoming
    distressed by the noise made by another child. She enquired if Alex would be happier if she
    reseated the other table to another part of the restaurant, which she then arranged for us. We were
    then able to remain in the restaurant and complete our meal otherwise we would have had to leave
    before the meal arrived. We were very pleased at the level of service we received from Sarah and
    the IHOP management should be proud of her attitude which is worthy of special acknowledgement. We
    will certainly recommend your estabilshment to other travellers on tourist websites and discussion
    boards.
     
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  3. kirstenb1

    kirstenb1 DIS Veteran

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    Feb 23, 2010
    Messages:
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    Nice!! As someone who's waited many tables and worked in retail, I'm always on the lookout for someone who goes the extra mile. I'm glad you had such a responsive server!!
     
  4. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

    Joined:
    Aug 23, 1999
    Messages:
    30,216
    Thanks for sharing and nice of you to let them know how much that little extra service meant to your family.:thumbsup2
     
  5. 50surgeries2012

    50surgeries2012 Mouseketeer

    Joined:
    Nov 24, 2012
    Messages:
    109
    I love how some people who work at restaurants really go the extra mile for special-needs customers. There's a Mexican restaurant here in town who is very accommodating to people with special-needs. Especially since some of the group homes from the two organizations here in town that provide housing, and services to people with special-needs sometimes takes trips to the restaurant. I know the owners personally, and they are so super nice.

    When my husband and I come in. I'm in my power chair, and one of the owners would seat us at the table near the entrance, and bathrooms. The woman who is one of the owners with her brother who is the other owner, knows me and my husband very well. She even knows what we want to order (bean burrito with rice and beans for my guy. Ground beef enchilada with rice and beans for me). She also knows what we want to drink. My mom gave her an extra tip, along with some flowers once when she looked like she was having a not-so-great day. She loved it, and it made her day better for the rest of the day.
     
  6. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

    Joined:
    Aug 26, 1999
    Messages:
    8,521
    That was also nice of the other family to agree to be moved. I hope you thanked them too?
     

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