AP Only Info Thread Reservation System /Extensions / Refunds

[nicko]

I agree with everything you said. Will you be happy if the parks get to more normal hours and increased capacity by a date like Sept 1 and Disney restarts your pass then and increases your pass length by those total number of days? In other words if Disney made your pass whole for the days you paid for since closing plus the adjustment during the new reservation system?

Yes.

 

[Halpis]

Yes.

I kind of expect that is what Disney will do. I think the people who will be disappointed are going to be people who expect extensions far beyond that. I think Disney will make people whole and then throw in some perks. I don't believe they will extend passes across the board through next summer.

 

[sara_s]

This is not Disney’s fault and they do not owe us more than promised when we purchased the APs, but I do hope they recognize there may be a good number of out of state passholders with similar concerns and work with us on an individual basis.

Exactly. Not Disney's fault - not anyone's fault - but, the two options they're currently offering won't work for a lot of people. Disney should do what they can to keep their passholders in my opinion.

 

[MusicalAstronaut]

I think the point that many have made in this thread is that merely extending the AP by ~115 days isn't really reasonable. I lost 115 days of use and once the parks reopens, I have no guarantee of park access and definitely no ability to park hop. As someone who travels 1200 miles to get to Florida, I can't plan a WDW vacation on the hope that I might be able to use my AP. Until WDW ends the "reduced capacity/need a reservation" period, the value of my AP is seriously diminished. Disney knows this. That's why they are accommodating Shanghai AP holders.

Not to mention that the days we can now use our pass (if they just restart on the 11th/15th) aren't ones I want to use them for. I usually go in May, skip the summer, sometime in the fall, Christmas, February, and then May again before it expires. I missed out on a planned March visit & a week in May. Replacing that with July/August isn't the same haha (not to mention the loss of Flower & Garden Festival, my fav). Now, since my pass expired in May, I'll probably take the days they give me & just not renew until they adjust their prices. But I agree, simply extending the pass isn't the best solution (but it also might the simplest one & that's likely all they're going to do).

 

[MusicalAstronaut]

Also, sad side note, my pass disappeared from MDE today.

 

[Chrissy-Mickey]

Will you be happy if the parks get to more normal hours and increased capacity by a date like Sept 1 and Disney restarts your pass then and increases your pass length by those total number of days? In other words if Disney made your pass whole for the days you paid for since closing plus the adjustment during the new reservation system?

I know the question wasn't towards me, but... yes, that would make my family happy.

 

[tarak]

Exactly. Not Disney's fault - not anyone's fault - but, the two options they're currently offering won't work for a lot of people. Disney should do what they can to keep their passholders in my opinion.

Exactly. I have an AP voucher that I intended to use in November (our high school music department had a trip planned where the kids would perform at the Candlelight Processional). The music trip has been postponed until next April, but I bought 4-day PH passes for my other kids. I was going to use my AP, as we have another trip planned for the following June, and upgrade the other passes to APs after we're there. With the current restrictions, my kids could reserve parks for four days, but I'd be stuck with one. That's just silly. We live in PA, so I get an AP when I know I'll be able to spread it over a few different trips. The discounts usually work in our favor as far as sit-down meals are concerned, and we still enjoy the photopass benefits. Who knows what sit-down options will be available in November (fortunately, we've been often enough we don't care about character meals). At the end of the day, we're lucky to have been to Disney as many times as we have been and we'll make it work, but Disney needs to recognize that not all AP holders are local and we put just as much planning into Disney vacations as those who don't have APs.

 

[DGsAtBLT]

Random thoughts, it would even help if we could wait until our passes original expiry date to choose between extension or refund. For those of us who don’t expire until fall/winter, that would really help get a better idea of what our ability to travel looks like in late 2020/early 2021.

 

[yulilin3]

Ok, I am going to try and make this as simple as possible. Just got a callback from a VIPassholder specialist. Quick recap on my current ap situation
I had a Gold AP that expired May 14th I called back then and was told to renew just so I could have the pass active but that I would get my number of days back (March 16-May14) for Gold once the parks reopened. I renewed my AP and my kids as Silver since Gold extension would cover me through the blackout dates in the Summer (Jun-Jul-Aug) and I would pay less with Silver (I thought I was so smart) I called again just to make sure this would be the case and was told I would not have a problem
Well today during the call I expressed my fears and sure enough since I renewed the AP that is currently showing is Silver and I would get 4 months (March 16 to July 11) with the blockout dates for Summer, technically I wouldn't be able to book reservations because of this
I also asked him about the last payment in April, I'm on the monthly program and they froze that, he said I will not see payment for that one needed and will just start getting charged for my Silver once it reopens for 12 months
So I was getting a bit worried but then he reassured me that once the system is in place and they all go back to their offices he will be able to open up ability for me to book in July since it was a mistake on the other CMs.
He did say he didn't know when the info for AP will be available and that it may come out "very close" to opening day (July 15th)
He told me they were having weekly meetings on this and that those meetings are very "hectic and interesting"
He sent me an email with what we talked about and again reassured me I can shoot him an email when I start seeing changes on MDE about extensions or if anything about the reservation system is released
He did mention talks about freezing the extensions until after the reservation system is over but that they haven't reached any type of decision on that
So he basically said that I shouldn't have renewed back then

 

[cdurham1]

Not to oversimplify things, but if your AP expires before the end of 2020, I think you should be given the option to get a refund for the rest of your AP, from the park close date thru the expiration date.

This isn't the experience we bought the AP's for. And Disney has, essentially, announced that the restrictions are going to be happening thru the end of 2020.

I am no lawyer, but it seems to me that we paid for something and the other side isn't able to follow thru with the product.

It isn't a matter of whether or not it is Disney's fault. It is just a contract that failed. No hard feelings.

 

[mindondisney]

Ok, I am going to try and make this as simple as possible. Just got a callback from a VIPassholder specialist. Quick recap on my current ap situation
I had a Gold AP that expired May 14th I called back then and was told to renew just
So he basically said that I shouldn't have renewed back then

Yulilin3, with a 6/8 AP expiration for us, I have been following your posts so closely. I almost renewed last week because of a November trip. I wondered if they would extend Silver after the summer blackout to compensate for the usable March/May days we missed. I am just sitting here guessing.

 

[yulilin3]

Yulilin3, with a 6/8 AP expiration for us, I have been following your posts so closely. I almost renewed last week because of a November trip. I wondered if they would extend Silver after the summer blackout to compensate for the usable March/May days we missed. I am just sitting here guessing.

it's so hard cause they literally have no info and no way of checking further since they are working from home. But good news is that you have 30 days after yours expires so you'll have more time to decide

 

[emilymad]

Ok, I am going to try and make this as simple as possible. Just got a callback from a VIPassholder specialist. Quick recap on my current ap situation
I had a Gold AP that expired May 14th I called back then and was told to renew just so I could have the pass active but that I would get my number of days back (March 16-May14) for Gold once the parks reopened. I renewed my AP and my kids as Silver since Gold extension would cover me through the blackout dates in the Summer (Jun-Jul-Aug) and I would pay less with Silver (I thought I was so smart) I called again just to make sure this would be the case and was told I would not have a problem
Well today during the call I expressed my fears and sure enough since I renewed the AP that is currently showing is Silver and I would get 4 months (March 16 to July 11) with the blockout dates for Summer, technically I wouldn't be able to book reservations because of this
I also asked him about the last payment in April, I'm on the monthly program and they froze that, he said I will not see payment for that one needed and will just start getting charged for my Silver once it reopens for 12 months
So I was getting a bit worried but then he reassured me that once the system is in place and they all go back to their offices he will be able to open up ability for me to book in July since it was a mistake on the other CMs.
He did say he didn't know when the info for AP will be available and that it may come out "very close" to opening day (July 15th)
He told me they were having weekly meetings on this and that those meetings are very "hectic and interesting"
He sent me an email with what we talked about and again reassured me I can shoot him an email when I start seeing changes on MDE about extensions or if anything about the reservation system is released
He did mention talks about freezing the extensions until after the reservation system is over but that they haven't reached any type of decision on that
So he basically said that I shouldn't have renewed back then

Thanks for the update! Not having information until July 15th is alarming although not surprising. We check in on the 17th so it would be really good to know before that! I guess we will continue to wait and see.

I completely understand the technical challenges but I don't understand why it takes Disney so long to make policy decision. I work for a very large corporation so I get that it isn't always easy but they had to see the need to make this decision coming as soon as they closed the parks in March.

 

[yulilin3]

Thanks for the update! Not having information until July 15th is alarming although not surprising. We check in on the 17th so it would be really good to know before that! I guess we will continue to wait and see.

I completely understand the technical challenges but I don't understand why it takes Disney so long to make policy decision. I work for a very large corporation so I get that it isn't always easy but they had to see the need to make this decision coming as soon as they closed the parks in March.

I was just saying in another thread that SDL opened their reservation system less than a week away from park opening and the CM were at the park for weeks prior. Here, the CM have not been called back to the parks yet, so they are moving at a very slow pace

 

[yulilin3]

https://disneyparks.disney.go.com/blog/2020/06/the-magic-is-returning/

 

[Mrs.Reese]

I have not renewed my AP's yet. They were set to expire on May 11 and they disappeared today!! I chose the extension. Has anyone else's disappeared?

 

[yulilin3]

I have not renewed my AP's yet. They were set to expire on May 11 and they disappeared today!! I chose the extension. Has anyone else's disappeared?

after 30 days after your expiration date they disappear, people have called and the CM says they can still see them on their end

 

[mcomber7]

Can we still get refunds on Disneyworld annual passes at this time?

 

[vinotinto]

Our APs disappeared from MDE about a month after they expired. We have a trip in July that would be covered by the extension, if they ever get around to extend them. I have park tickets in my reservation, that I had to get to get Free Dining, that I would like to drop. But, with no modifications allowed yet to resort packages, no info on how the reservation system will work and no news on the AP extensions, I don’t have a choice except to just wait for some news *soon.* I do know that I’m not planning to renew our APs.

 

[Cathy baby RN]

I just noticed a monthly payment was made on my credit card on June 1,2020 for my Florida annual pass. I thought payments were frozen? Did this happen to anyone else?