My whole family have been passholders for over 20 years and it is, as others have said, hit or miss. It is strange because sometimes I'll get one, sometimes my husband, or my daughter or son or none of us!! I don't know why. If you figure it out let me know, HA HA. I have called, e-mailed them, etc. over the years and sometimes the monitor comes for awhile after that. There doesn't seem to be any real procedure. Just wanted you to know that you are not alone.
Enjoy The Magic and the Mickey Monitor when it arrives!!