Redbudlover
DIS Veteran
- Joined
- Jul 21, 2005
I just returned from a trip to VWL and was very disappointed and wondered if my experience was an isolated one or shared by others. I would have posted about it while there but had no internet access. Because I own my own business it is critical I be able to stay in touch while at Disney and did so on a limited basis with my IPhone. No internet at a deluxe villa? What is going on? And when I called tech support they were rude and dismissive. I am my own tech support at my business and not a tech dummy. This to me was totally inexcusable.
From the moment we walked into the room I was disappointed. I stayed at AKV in August and December, at OKW in May and at BWV in Sept and December, so have current comparisons. I was really looking forward to VWL The room was tired and worn with dirty carpeting. The new flat panel TV did not operate correctly and required two tech people to fix it. At least they fixed it - something that did not happen with the internet regardless of my complaint to management. On top of that the speaker on my phone also did not work and when the maid replaced towels on the 4th day she did not replaxce the hand towels and didn't empty the trash in the kitchen or bedroom, just in the bath!
This resort did not measure up to the other deluxe villas and I will not be returning. There are just better choices out there. Oh and it took us almost an hour to reach AK on the bus! First it was a 30 minute wait for the bus and then we drove all over tarnation before heading out to AK. Yuck! And the ceiling was leaking in the hall to the main lodge - buckets and towels all over the floors.
We still managed to have a great time, but missing our breakfast at AK with Goofy and Donald really upset me - shouldn't take an hour to get to a park!
From the moment we walked into the room I was disappointed. I stayed at AKV in August and December, at OKW in May and at BWV in Sept and December, so have current comparisons. I was really looking forward to VWL The room was tired and worn with dirty carpeting. The new flat panel TV did not operate correctly and required two tech people to fix it. At least they fixed it - something that did not happen with the internet regardless of my complaint to management. On top of that the speaker on my phone also did not work and when the maid replaced towels on the 4th day she did not replaxce the hand towels and didn't empty the trash in the kitchen or bedroom, just in the bath!
This resort did not measure up to the other deluxe villas and I will not be returning. There are just better choices out there. Oh and it took us almost an hour to reach AK on the bus! First it was a 30 minute wait for the bus and then we drove all over tarnation before heading out to AK. Yuck! And the ceiling was leaking in the hall to the main lodge - buckets and towels all over the floors.
We still managed to have a great time, but missing our breakfast at AK with Goofy and Donald really upset me - shouldn't take an hour to get to a park!