If we are not getting the services that we are used to and have paid premium for and there is no more personalization. What exactly are we giving the hosts a tip for? HMMM
If we are not getting the services that we are used to and have paid premium for and there is no more personalization. What exactly are we giving the hosts a tip for? HMMM
You would think they would not assign inexperienced staff to concierge - but we just got home from Dream Feb 3 sailing and the staff was new and inexperienced- but very nice.
We have sailed concierge 4 times now, and the service has really gone down hill. There are so many concierge cabins on the new ship and they still only have 3 employees assigned to serve these guests.
The lounge was nice, always had food and drink available and always a staff member at the desk to answer any questions. They do offer an open bar from 5pm- 6pm and then again from 7:30- 8:30pm. The private sun deck was fantastic and always empty.
The answer to every question we had was no. No dining changes, no peanut butter and jelly crustables, no Mickey bars, no we can't fix all of the electronic problems in your room, etc. Maybe because they are so new to DCL they just don't know how to get things done.
The changes we noticed- no more treats delivered to stateroom- only first day fruit basket and food in lounge. No art print delivered as a thank you, not able to switch our dining from late to early. We assumed they would be able to handle that for us. Each night my husband asked them to call the restaurants to see if they could seat us at 6pm if someone went to Palo or something - never happened. The restaurant menus are no longer in your room to order from - the concierge must do it for you and only available at 6pm and 8:30pm. No more ordering from Palo unless you are in the Walt suite. Continental breakfast no longer available on last morning of cruise - must use the lounge.
The concierge gates are ugly and malfunction. Half the time they were open because a maintenance person was working on them. Other times you couldn't get out. Once I was actually leaving my stateroom and couldn't get out. You dont even need your key for that but it was locked and wouldn't let us leave. Luckily someone came out of the spa and used my card to open the door from the other side.
OMG - I never even thought about the gate locking me in as a security/safety issue. That kind of freaks me out now. At least we were on 11 so there was plenty of traffic from the spa to flag someone down for assistance. If you were on 12 then you might not see anyone. Someone asked about the gates, there is one on 11 since the spa is on the other side and there are 2 on 12 with the lounge in the middle.
Do you not meet anymore with concierge host upon arrival to go over your itinerary with reps fromnspa and kids club in attendance??
Yes as soon as you board. At that meeting on the 2/3 cruise is when I made my dining change request. Since I upgraded at the port for that cruise my itinerary had to be created. For my 1/30 cruise since I had booked Concierge originally my itinerary was already prepared, we just went over it and they made any requested changes.
I have to agree with all this from our maiden voyage- more money and less service. We expected the lounge to be a plus, but just had to wait all the time to ask a question that was never answered. We did not even get the fruit bowl the first day. With more rooms they need to increase the staff. Most times i had to call guest services to get things straightened out or an answer and they often did not know. Hope you commented on the changes- we did and hope the service goes back to what we are used to.
We are booked in concierge next year on the Fantasy (12 floor to be closer to lounge) and struggled with changing our reservation because of the lack of service. I think I just need to lower my expectations from what they used to offer on the Magic/Wonder. We left plenty of feedback on the form and it was the first time we could not answer the question about "did anyone make your trip magical".
I am usually a generous tipper but it's not a gimme. No service from concierge hosts, no tip.
I think the other ships had 18 and there are 40 on here.
The arcade cards were not unlimited. We usually got 2 and the last time they were for a limited amount of play- previously $20.
I have found that although 99% of the time prior to this the service was excellent, it was hit or miss- some people must ask for more or for some reason the concierge takes a liking to them - or great tippers, but you read of people getting all kinds of special things. Service should be the same for the most part. I Have to say Patrick did find me aloe when I was told none was onboard by another concierge. He also did do something for me one day- so in his defense he tried very hard. The CMs working the lounge were also very good, but in general we felt the service was not the special service we have received before. A few tiny sandwiches does not replace excellent service in my opinion
I think the other ships had 18 and there are 40 on here.
The arcade cards were not unlimited. We usually got 2 and the last time they were for a limited amount of play- previously $20.
I have found that although 99% of the time prior to this the service was excellent, it was hit or miss- some people must ask for more or for some reason the concierge takes a liking to them - or great tippers, but you read of people getting all kinds of special things. Service should be the same for the most part. I Have to say Patrick did find me aloe when I was told none was onboard by another concierge. He also did do something for me one day- so in his defense he tried very hard. The CMs working the lounge were also very good, but in general we felt the service was not the special service we have received before. A few tiny sandwiches does not replace excellent service in my opinion
40? Wow Beth I hadn't paid much attention. That is a heck of a lot more rooms! Thank you for clearing that up. I would think that with 40 or so rooms, a concierge lounge and deck, and the cabannas on CC, that 3 people cannot possibly do a super great job as a concierge staff.
I think we are sailing on the same cruise, based on your signature. It should be interesting to see if things get straighten out by the time of the cruise.