We stayed there 3 times over the past few years. We liked it well enough the first two times. The best part is the location. We also liked getting the suite because it has 2 TVs and the kids could watch their cartoons out there in the mornings while we got ready to go.
The 3rd time, we stayed there for 3 nights before boarding the Disney Magic for Mexico in 2005. They didn't have any suites available so we settled for a "Garden Room" in the back of the hotel...and I mean waaaay in the back. There's a little courtyard area with smaller room in the back but you have to walk a long way to get to them. Most of the parking is either up front under the buildings or down below in a garage. The room was OK, nothing special but our big complaint happened when we were checking out.
Checkout time is at 11:00 a.m. We were making trips down to the car to load our luggage (we were packed for a 7 day cruise so we had several pieces of luggage). My husband and kids were in the car and ready to go. I went back to the room at 10:55 a.m. to get the last of the luggage and my card key wouldn't work! I had to walk all the way to the lobby to ask why my card key stopped working before checkout time. They said it was for "security" to remind people that it's almost time to checkout. I asked why they don't have the locks set to stop working right at 11:00 a.m. and it's a major inconvenience to lock you out of your room before checkout time. They were very snippy and refused to discuss it any further. I wasn't being rude at all. I was just explaining that I went up to get my last piece of luggage and ended up having to walk all the way to the office and it wasn't even 11:00 a.m. yet. They guy reset my card, tossed it on the desk, looked over my shoulder and said, "Next." What great service.
As I was walking back to the room. I ran into a guy who said he'd just stepped outside to smoke before taking his luggage down and he was locked out of his room. I'll bet he gave them an earful! We have decided not to stay there anymore after 3 stays. I received an on-line survey form saying "your satisfaction is important to us, etc., etc." So I filled it out and explained exactly what happened. I never receive a reply, a sorry, nothing. Oh well!