I am going to be totally honest. I know that some people have absolutely loved it here and that is why we decided to try it. However, the first night we got there, there were people smoking weed in the walkway between the pool and the basketball court. I am not lying!
I reported this to the person behind the activities desk at the pool. She said okay, and went back to her work. I asked if she would call someone (SECURITY maybe?) and she pointed to a phone on the wall and told me I could call. This was after a disastorous check in and now we arrive at the VERY small and crowded pool area to have marajuanna smoke blown into our and our children's faces as we try to go to the pool. I did indeed call and security did not come during the time we stayed there at the pool. I also reported it to the "front desk" which is located in a trailer! They were indiferent as well. The next morning, when we exited ourt villa, we had to step over Turkey legs all over the floor of the corridor to make it to the steps. When I went to the "front desk" to inform them and to let them know that I do not come to Orlando to have my children witness drug use or to have to step over garbage to get to the car, the one gentlenman told me that maybe I should not ever leave my house if I don't want them to see this. I was really furious by the indifference of all the employees by now and quietly explained that I do not to expect to pay good money to stay in a "5 star Resort and Counrty Club" to have to deal with these issues and that it was his, as well as everyone else's job there to ensure that all their guests have a wonderfully enjoyable and safe trip! I can stay in Philadelphia for free to witness weed smoking and have to step over trash! At that point, if I raised my voice and got started, I don't even want to think about what could have happened. There was no help at all from any employee, even the supposed managers! So, honestly, I did not feel safe at all! Even after the hurricane, there was a staff member on the desk at about 12:00AM, after that I am not sure if someone was there. (I am assuming there was.) Even if they offered me a free stay, I would never go back. That is how badly we were treated.
Personally, I am a happy person and totally excited to be in Florida whenever we go, I am not a picky person looking for things to complain about. The service/employees was/were terrible. The rooms were beautiful though. I can't reccommend it to anyone! We were SOO disappointed.