AKL concierge question

[keam]

We booked AKL concierge last Thursday for Oct 21 - 25. I emailed them Friday morning with a room preference, a few ADRs we wanted, and I had a question about MNSSHP. As of this afternoon, I hadn't heard anything, so I went ahead and called Disney Dining to set up the ADRs myself and get the tickets for MNSSHP. I was worried we would miss out on a couple of the ADRs if I waited too much longer to hear from concierge. I just emailed concierge to let them know that I already made my ADRs and got my halloween party tickets. I did tell them we would appreciate consideration concerning our room preference and that we needed a bed rail.

What time frame am I looking at for a response, any response - even a simple "Got your email...working on it" would be nice.

Also the CM on the reservation line told me to let "them" know as soon as possible when I had my plane tickets so that Magical Express could be arranged for us. Would "them" be concierge or someone else?

Sincerely,
Kristi

 

[pigletforever]

I usually have a great response from them - usually 8-12 hours. But I will say I sent an email over the weekend and haven't heard anything and thought that was strange. If I don't hear by tomorrow I will be calling them.

 

[IWISHFORDISNEY]

Don or Juanita usually have replied to me within 24 hours except if it was over a weekend then I herd from them on Monday afternoon or Tuesday morning. I did get a better response from email than a call. But it is so close I would call again.

 

[VAgal76]

That is very strange. They typically respond pretty quick. Since your trip is coming up so fast I'd send another email and give them a quick call. I'm not sure if IPO handles ME reservations or not, but you can ask.

 

[keam]

Update....

Received a call from Don from AKL concierge this evening. He was very nice and explained that he had been on vacation and they had a three day backlog of emails. He actually hadn't even gotten to my second email (from this afternoon). He was calling about my first email with the ADR requests. I enjoyed talking to him and just told him that with this being a last minute trip and only a few weeks away, I went ahead and made my ADRs myself today because I was nervous that we would miss out on several of the lunches/dinners that we really wanted if I waited much longer.

Anyway, nice guy. I'm sure we'll enjoy our stay there.

Kristi

 

[slkant]

I'm glad you were able to speak to someone at AKL. Don is great! He has been extremely helpful to us. I almost always get a response from him whenever I call or email, even though I know others also work in the IPO.

 

[ppony]

I honestly prefer calling. I love talking to Don and I feel I get more personal attention on the phone. The few e-mails I received from Juantita were not answering my questions at all and then it take more e-mails to get answers. On the phone it's easier. I left a phone message on there once and asked them to call me back and Juanita e-mailed me instead. Didn't care for that as it didn't answer anything i had asked. I like the phone and I love Don! I try to call when I think he is there.