When we booked our cruise we requested an ADA room since our son is in a powerchair and has severe mobility issues. DU booked us a room an ADA room no questions asked. After I made my final payment I was sent an email from DU that stated I needed to fill out a Special Service form. I had no problem filling it out and faxing it to DCL. I'm just wondering what DCL's policy is on these rooms. Is it normal to hold ADA rooms even without proper documentation or was it just an oversight and not noticed till I made my final payment? If they don't get the Special Service form back would they transfer the party into an equivalent category room and open that ADA room for someone else?
I was kind of surprised when they first reserved the ADA room for me without any kind of supporting documents. In no way am I upset about filling out the paperwork my questions only stem from curiosity.
I was kind of surprised when they first reserved the ADA room for me without any kind of supporting documents. In no way am I upset about filling out the paperwork my questions only stem from curiosity.