We too had a huge problem with AAA. I booked our trip on March 31, 2007. We leave on Auguest 26, 2007 and return on September 3, 2007. We were booked at AKL, but that got moved.
My first problem came when I was looking into the
DDP. My DH and I finally decided to do it (this was only two to three weeks after booking the trip) when he noticed on our receipt that the DDP was included. I thought it was odd so I called to verfiy. My
travel agent wasn't available and was told by another "if it's on your receipt then you are all set." So I let it go. Two days later I called back and insisted that someone call Disney directly to verify the DDP. Well guess what.... no DDP. The AAA agent made a typo and I was told they don't honor typos. I was less then thrilled. We did add the DDP at that time.
The second problem came when I started getting receipt after receipt sent to me in the mail back sometime in May (three in one week). I finally started paying attention to them and realized that they changed my travel agent and moved our due date up by a month. Again, I called and complained that other than the receipts in the mail, no one had called us. They seemed surprised by this and put the due date back to the original due date.
The third issue came when my mother-in-law called to pay off the balance of the trip and gave her credit card. The final payment was paid twelve days before the due date. So we figured everything was fine. I got home from work one night (five days after the due date) and got a message from AAA stating we hadn't paid the balance and may loose the room/vacation if we didn't pay the balance immediately. Well I called back that afternoon and left a message, but got no return call. I had to call them the following day. In the mean time I had spoken to my mother-in-law who called the following morning first thing. To make a long story short the AAA agent wrote my mother-in-law's credit card number on a scrap piece of paper and put it in her desk. She never paid our balance with it.
The fourth issus came when we had to move from the AKL to the WL. We all know the problems with that. When I explained that I had just about had it with all the issues with this vacation and said this was the fourth problem (granted the move was a DIsney issue), the AAA agenct just said "Really?" I almost died! I was fuming, to the point that I couldn't even speak.
Through each of these issues we never received an apology. I sent an e-mail to the regional manger because I had just had it. It was only then that I got an apology and promise that everything else would be fine.
Now everything is finally in order and I go in to pick up our paperwork/documents. The AAA agent swore up and down that she overnighted all of my mother-in-law's documents to her already. Well I'm sure you can all guess that she didn't. I'm holding my mother-in-law's Magical Express ticket (she lives in Texas and coming in earlier than us, so she is meeting us at the WL). Now I have to mail that out to her. UGH!
I have been an avid traveler my entire life. I've been all over the world and used several different travel agents through each trip, including AAA a couple of times. I have NEVER received such horrible service in my life. I will never use AAA again. No discount is worth this many headaches.
K-
My job is to help you have the most magical vacation possible. However, I work for an agency that plans worldwide travel which means I have to be knowledgeable about everywhere in the world anyone could want to go. I have completed my graduate studies at the College Of Disney Knowledge but that doesn't mean I have a direct line to Lake Buena Vista. That's why I hang out here. You all know the rumors and rumblings before anybody else. 
