SimplyGoofy
"You are not Mickey Mouse... you are a rat!"
- Joined
- Jul 31, 2011
How disappointing! I'm so sorry that the server at HBD was so rude to you.
I don't claim to know everything about how Disney works, but I can't imagine that the servers there would consider the DDP or DxDP a bad thing. Since most of us probably wouldn't order both appetizer and dessert if it wasn't included in the dining plan, the servers are only reaping the benefit of guests already being "upsold" for them. And, since you tip on what the meal would have cost if you'd paid OOP, the server gets more money from the DDPers. Very strange indeed.
I have worked in restaurants for almost 20 years, and this makes me very, very sad for you. Service can truly make or break an experience for the diner, and most waiters take that responsibility pretty seriously. I'm sorry that Janet didn't.
Sounds like you guys liked the food pretty well though! Maybe after the bad memory has faded you'll try again.
I would love to give it another try as I think (and hope!) our experience was an anomaly.
I couldn't understand the concern regarding the dining plan - we understood how the credits worked so she didn't have to explain anything. Plus, as you mentioned, she already knew she would be getting tipped based on appetizers and desserts, too! I would think she would be excited about a dining plan customer.
Most servers I come across (both inside and outside of Disney World - I dine out a lot!) are wonderful. It's too bad that a few bad apples have to ruin a guest's experience.
If I can convince Anika I think we may eat here again.
I dont blame you for not being overall thrilled...
That really stinks and you got that right- signature dining at that. UMM, hello, that is really terrible of the waitress to act that way. I have wanted to try that out before too but never have. It would be hard to do signature with two kids under the age of 5.
On another note, in reference to your night at DHS- We have never been at night and I don't know why... LOL
I think my sister was so bothered by her because Anika has been a server - as she says, even if you're personally having a bad day, you shove it aside and greet your guests with a smile! It's pretty sad that our much older waitress could've (and should've) taken advice from a sixteen year old!
It may be tough to get there at night with young kids, but as your boys get older you should definitely go at night! I think Hollywood Studios at night is beautiful!
I honestly hope you get a survey to fill out or have another means for providing feedback on Linda. The impression she left on you obviously ruined your meal. That's unacceptable. The food does look absolutely delicious. Sorry an otherwise enjoyable meal took a turn south.
I really should've said something to a manager or left a comment card of some kind, but at the time I just wanted to get the heck out of there.
I do know that if I ever decide to return to the Brown Derby and discover that Linda is my server again, I will ask to switch tables!
So sad to hear about your service at the Derby. I've always thought that one of the things that makes Disney so great is the great CM's and other employees. But when you get a bad one, they can really have an equally negative impact. Glad to hear you didn't let it get you down too much.
It really was too bad. Thankfully most of the service we received (from resorts to attractions to restaurants) was excellent, so it lessened the impact of this one bad apple.